Administration Officers

1 day ago

Brisbane, Australia Queensland Health Full time

Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.About the Role
- Respond to general reception enquiries on the ward by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
- As the primary contact on the ward, assist and direct visitors by accessing patient information and providing an effective and courteous front counter service.
- Conduct patient interview to verify information and financial details to complete the Patient Election For, (PEF) process.
- Check in, book out, patients presenting for surgery. Ensuring transportation and follow up appointments are arranged.
- Retrieve, return and track medical records as required in a timely manner.
- Contribute to patient flow efficiencies on the ward and throughout the hospital by liaising with a range of staff to coordinate appointments, resources and movement on behalf of patients.
- Consult with patients to obtain correct details for completion of admissions to the ward and record information accurately into the hospital information systems.
- Assist with patient discharges and transfers through timely coordination of all required paperwork, transport and updating of hospital information systems.

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