Scheduler

Position Description

Position title**:Scheduler**

Reporting to: Operations Manager

Direct Reports: Not Applicable

Location: Maddington

Date: February

**PURPOSE OF THIS POSITION**

The key purpose of the Scheduler position is to conduct the rostering function of the
individual support services. This includes allocating suitable staff to client support shifts,
through rostering challenges, providing support and advice to Support Workers
regarding service provision queries, and processing administrative tasks as required.

The aim of successful rostering is to ensure that the needs and preferences of the clients
are met, that staff utilisation is maximised and that all relevant communication is
provided in a timely manner.

**KEY RESPONSIBILITIES**

Responsibilities and duties include but not limited to:

- Schedule person-centred supports with support workers matched to individuals;
- Be the primary liaison person for support workers and the people we support
- regarding changes to any scheduled service;- Establish and maintain positive, professional relationships with families, support
- workers and relevant external vendors;- Recognise, value and nurture the talents of support workers and the people they
- support, ensuring person-centred relationship
- based support;- Manage annual leave and personal leave of support workers, ensuring that
- information is accurate and up to date;- Assist the coordinators with reporting, general administration and other duties

commensurate with the level of this post.

**STATEMENT OF DUTIES - Position Specific**

**Understanding the people we support**:

- Appreciate and understand the issues experienced by people with disability and
their families;
- Minimise the impact of scheduling and support worker changes.

**Service Delivery**:

- Ensure timely response to scheduling support workers for new and existing
people that we support;
- Ensure that appropriate breaks and travel time are accurately incorporated into
rosters;
- Ensure that the provision of supports is consistent with the policies and
procedures of Directions and its funding body;
- Ensure that support workers have correct competencies to match the needs of
the person supported;
- Ensure efficient rostering and coordination of support workers to maximise their
availability to individuals and families;
- Participate in the on-call roster;. Assist with the completion of regular and annual support worker reviews and

assessments in conjunction with the coordinator;. Schedule staff inductions and training;. Use and populate SMS database in accordance with the requirements of

Directions and funding bodies;. Provide cover for support worker shifts as required if unable to fit suitable cover.

**Relationships and communications**:

- Create, negotiate and build effective relationships and rapport with individuals,
families and support workers;
- Develop and maintain professional and functional relationships with peers and
colleagues within Directions

Directions undertakes to maintain a positive workplace culture that results in strong
motivation, commitment and productivity. To ensure this all employees demonstrate
values and behaviours that value diversity and promote accountability, co-operation and
respect in the following areas:
**STATEMENT OF DUTIES - General**

**Team work**
- Work as part of the team and work autonomously as required;. Ensure effective information sharing and communication including attendance at

meetings and contribution to communication strategies;. Participate in relevant training;. Demonstrate a willingness to participate in team and planning discussions to

resolve potential conflict.

**Environment**
- Ensure all work related activities are carried out in compliance with the NDIS
Service Standards;
- Any procurement of goods and services include consideration of the
environmental footprint;
- Minimise wastage of office materials through reduction, reuse or recycle
principles;
- Participate in environmental awareness activities;. Report environmental issues to appropriate people.

**Continuous Improvement**
- Contribute to continuous quality improvement by constantly seeking out
opportunities to improve work practices and procedures;
- Assist the quality evaluation process by identifying, incorporating best practice
and providing regular reports on quality activities undertaken.

**Occupational Health and Safety**
- Contribute to the maintenance of an occupationally safe and harassment-free
workplace;
- Ensure occupational health and safety issues are considered in all aspects of
duties performed;
- Maintain high standards of performance and adopt a proactive approach to
occupational health and safety issues;
- Ensure compliance with statutory requirements and company policies and
practices;
- Report all observed safety incidents and hazards and recommend improvements;
- Comply with all state and federal anti-discrimination, bullying and sexual
harassment legislation;
- Have an