Service Officer Banking Reconciliations

**Clerk Grade: 3/4**
**Salary Range**:**$84,659 - $92,701 plus superannuation and leave loading**
**Employment Type: Full time, Ongoing (35 hours per week)**
**Location: Goulburn with access to hybrid work arrangements**

**Application Closing: Friday, 19th September 2025 [9:59am]**
**About Us**

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

**Key Responsibilities**

You will be part of a specialised finance team processing banking and reconciliations transactions across Government Shared Services. As part of the Government Shared Services division, you will be responsible for:

- Creating a positive customer experience by providing finance services, support and advice
- Escalating complex issues to the Senior Finance Officer or Team Leader
- Following agreed processes to maintain data within the finance system, ensuring changes are authorised within Department delegations and ensuring data timeliness, accuracy and compliance
- Maintaining knowledge of and interpreting financial payments, legislation, policies and procedures
- Completing manual calculations and adjustments
- Handling the day-to-day review of bank statement load errors, post processing errors, manual allocation of receipts, manual journals for incorrect postings from automated bank statement load and any additional requirements for banking reconciliations
- Supporting testing of any system changes to Banking settings or design
- Supporting stakeholders with reconciliations and ad hoc information requests
- Maintaining reconciliations in accordance with accounting standards, department procedures/ guidelines and meeting delivery timelines.

**About You**:

- Ability to maintain accuracy and consistently provide timely service in a high volume, busy environment
- Customer centric approach in meeting Service Partnership Agreements
- Maintain a working knowledge of legislative, policy and procedure changes
- Work collaboratively with others on joint programs and projects

**What we need from you**

An up-to-date CV (max 5 pages) and a cover letter (max 3 pages) outlining how your knowledge, skills and experience are aligned to the role.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation

**Closing Date: Friday, 19th September 2025 [9:59am]**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process