Service Officer Banking Reconciliations

Clerk Grade: 3/4
Salary Range: $84,659 - $92,701 plus superannuation and leave loading
Employment Type: Full time, Ongoing (35 hours per week)
Location: Goulburn with access to hybrid work arrangements

Application Closing: Friday, 19th September 2025 [9:59am]

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

You will be part of a specialised finance team processing banking and reconciliations transactions across Government Shared Services. As part of the Government Shared Services division, you will be responsible for:

• Creating a positive customer experience by providing finance services, support and advice
• Escalating complex issues to the Senior Finance Officer or Team Leader
• Following agreed processes to maintain data within the finance system, ensuring changes are authorised within Department delegations and ensuring data timeliness, accuracy and compliance
• Maintaining knowledge of and interpreting financial payments, legislation, policies and procedures
• Completing manual calculations and adjustments
• Handling the day-to-day review of bank statement load errors, post processing errors, manual allocation of receipts, manual journals for incorrect postings from automated bank statement load and any additional requirements for banking reconciliations
• Supporting testing of any system changes to Banking settings or design
• Supporting stakeholders with reconciliations and ad hoc information requests
• Maintaining reconciliations in accordance with accounting standards, department procedures/ guidelines and meeting delivery timelines.

The successful candidate must demonstrate strong capabilities in:

• Ability to maintain accuracy and consistently provide timely service in a high volume, busy environment
• Customer centric approach in meeting Service Partnership Agreements
• Maintain a working knowledge of legislative, policy and procedure changes
• Work collaboratively with others on joint programs and projects

For more information about the role, please contact the hiring manager Natalie Ryan, Team Lead General Accounting at natalie.ryan@customerservice.nsw.gov.au

An up-to-date CV (max 5 pages) and a cover letter (max 3 pages) outlining how your knowledge, skills and experience are aligned to the role.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 3/4, with the base salary for this role starting at $84,659 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via michael.yoon@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday, 19th September 2025 [9:59am]

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact michael.yoon@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process