Ict Domain Delivery Manager

Location: Melbourne | CBD

Job type: Full time

Organisation: Victoria Police

**Salary**: $129,379 - $173,138

Occupation: IT and Telecommunications

Reference: VG/E20039607

**About the role**:
Are you ready to shape the future of Victoria Police?

Do you want to be part of a transformation journey?

Victoria Police have an exciting opportunity for three professional ICT Delivery Managers to manage and maintain the pipeline of activity related to maintaining or introducing new products and services that support an organisation of more than 22,000 people state-wide. Specifically, we have 3 x Delivery Manager roles that will manage key Platform and Services in the following domains:

- Role 1) Corporate & Regulatory Systems Domain or
- Role 2) Intelligence, Investigation & Analytics Domain
- Role 3) Frontline Technology Domain

Working closely with the Domain Head and relevant Product Managers to lead and manage the delivery within the domain and assisting in defining the vision. The role manages the capacity and demand in alignment to the prioritisation framework as well as managing the initiative delivery ensuring they are tracking to plan, quality expectations, risks are managed, escalates impediments, confirms value delivery and assists in driving consistent improvement across the Domain utilising an Agile methodology.

This role will be working in a professional, highly dynamic and established team of ICT services professionals and will be regularly exposed to the various disciplines that Victoria Police operates in.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

**Your duties will include**:

- Ensure that the delivery of product changes and enhancements in the allocated ICT Domain are managed effectively to ensure they deliver the agreed service requirements in line with our value management framework.
- Engaging with selected delivery partners/external consultants to implement changes and new additions to ICT products and services.
- Facilitating and coordinating business analysis, requirements gathering, and backlog management and prioritisation for ICT product enhancements, developments, and defect resolution.
- Ensuring that information management and quality assurance procedures are followed to ensure compliance with Victoria Police standards and procedures.
- Managing changes, additions and enhancements to ICT products and services, including overseeing change requests.
- Achieve outcomes as negotiated and agreed in approved ICT Domain Programme/Project Management Plans.
- Establish and manage effective working relationships with relevant service providers and lead and manage service delivery improvements and service level agreements.
- Prepare documentation, including but not limited to high level and detailed programme/project management plans, programme/project schedules and resource plans, status reports and implementation plans aimed at ensuring successful delivery outcomes.
- Represent Victoria Police at relevant government and industry forums and negotiate and influence external stakeholders.
- Manage and provide leadership and direction to a multi-disciplinary team of professional technical and administrative staff to ensure high quality service delivery.
- Lead collaborative and planning processes, prioritising the work that needs to be done against the capacity and capability of the team.
- Ensure that information management, security & privacy, and quality assurance procedures are implemented and followed to maintain the integrity of the controls environment and comply with Victoria Police standards and procedures.

**As the successful applicant, you will have**:

- 5+ years of relevant experience in a multidisciplinary ICT role is highly desirable.
- Extensive senior project management and initiative delivery experience in all elements of a project cycle including the development of detailed project plans, governance, reporting, implementation and post implementation reviews.
- Demonstrated experience in the use of Agile methodologies to deliver key initiatives and continuous improvement.
- Demonstrated experience in the leading and managing of teams of IT professionals.
- Excellent interpersonal, negotiation, and influencing skills together with demonstrated strong written communication skills.
- Demonstrated experience at a senior level in the preparation and provision of responsive, clear and concise specialist advice, recommendations and solutions both verbally and in writing through effective research, negotiation and consultation with stakeholders.
- Proven ability to monitor client and stakeholder satisfaction, and constructively manage stakeholder issues to ensure positive outcomes for the stakeholder and the Department, as well as exposure to Public Sector agencies.
- Undergraduate degree in Technology, Business or Engineering disciplines is highly desirable.
- Formal qualifications in SAFE, ITIL or COBIT frameworks is hi