Customer Service Specialist

2 days ago

Adelaide, Australia Allianz Full time

Customer Service Specialist - Consumer
- Adelaide
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us,which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the Role
- Manage a portfolio of Inbound and Outbound calls and correspondence, ensuring everything is handled with care, within set SLAs, and according to company standards.
- Provide an exceptional and empathetic customer experience, creating lasting positive outcomes for our clients and ensuring their needs are always met.
- Follow thoughtful processes and techniques to support revenue-driving initiatives, always with a focus on delivering consistent and meaningful results.
- Promote new business and sales initiatives, ensuring customers are well-informed and their journeys are smooth and seamless at every touch point.
- Actively engage in process and service improvements, seeking out ways to enhance efficiency, profitability, and customer satisfaction.

About You
- Experience in a fast-paced, customer-centric role is essential, with a background in navigating complex organizations being a valuable asset.
- You are comfortable working in a phone based role within a structured, KPI driven environment.
- You have a natural ability to interpret and analyse complex information, drawing meaningful insights and thoughtfully considering all options to make informed decisions.
- You excel at building and nurturing strong relationships with both customers and stakeholders, making others feel heard and valued.
- Highly organized and skilled in prioritizing, you can easily balance multiple tasks and demands with strong attention to detail.
- Proficient in using systems, software, databases, and communication tools, you ensure everything runs smoothly and efficiently.

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