Roving General Manager

**About the Role**

As a Roving General Manager you will provide support to care homes covering extended annual leave period, assisting the onboarding of new managers, supporting with compliance and operational improvements. You embrace and share our values of being Brave, Caring and Responsible. As a passionate, empathetic, and nurturing leader; you will lead teams to achieve its care, safety, financial, operational, customer and people objectives. You will be required to travel frequently, spending time away from home for up to a few months at a time. You will be provided a very competitive remuneration, with accommodation and travel arranged for you. This role can be based in VIC, NSW or QLD, and will require travel to regional, remote and interstate locations.

**Benefits**
- Range of discounts on Bupa products - Healthcare, Optical, Dental
- ‘People First’ wellness program that can be accessed by all employees.
- Bupa Online Leadership Development, available on demand.
- Clinical learning opportunities and more, through online and face to face training.
- Internal transfers across our care homes.
- Employee Networks for you to get involved in an area you are passionate about, have your voice heard and be you at Bupa.

**Duties**
- Create a positive and engaged culture in the Care Home for all employees to thrive in.
- Provide strong leadership to your Care Home employees, leading with Bupa’s Values to ensure your team is supported to perform at their best
- Support your leaders to have frequent team and individual performance and development conversations, to help employees be successful in their roles
- Ensure a person-first approach is taken at the Care Home to support our residents and their families, enabling and respecting residents to make informed decisions about their care
- Ensure Aged Care Standards are embedded within the Home.
- Diagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at pace
- Deliver the required commercial outcomes

**Skills & Experience**
- Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience and acting on customer feedback.
- Leadership roles in highly regulated sectors with strong performance standards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers).
- Has developed or driven continuous improvement efforts in large organisational settings.
- Experience leading others through high-pressure situations or adversity.
- Ability to travel at short notice, and be away from home for periods at a time.
- Solid commercial understanding of budgets, resource management and key levers for profitability - to allow for better care outcomes and re-investment opportunities.
- Considers differences in stakeholder perspectives to reach optimal solutions and ensure organisational responsiveness to stakeholders.
- A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards.

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement.
- Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply._