Platform Lead

2 days ago

Melbourne, Australia Jemena Full time

**Platform Lead**

**About Us**

**Jemena** is an Australian energy company who owns and operates over $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members across the East Coast, consistently strive to make a difference in the communities we serve.

**About the role**:
This role is responsible for leading the ServiceNow platform team with a primary focus on its IT Service Management (ITSM) modules, Configuration Management Database (CMDB), and the HR Service Delivery module.

**Key Responsibilities include**

This role ensures the effective implementation, management, and continuous improvement of the ServiceNow platform to support the Group’s service management. The Platform lead will drive the strategic direction, design, and operation performance of the platform, ensuring alignment with business goals and industry best practices.

**To be successful in this role you will have**:

- Extensive experience in managing and supporting the ServiceNow platform in a comparable organisation
- Proven experience in implementing and optimising ITSM processes in line with ITIL best practices.
- Demonstrated experience in team management and stakeholder engagement.
- Project management experience, preferably IT projects from initiation to completion.
- Excellent mentoring skills with ability to guide and inspire a team
- Strong communication and interpersonal skills
- Strong organisational skills and attention to detail

**Technical Experience**:

- ServiceNow Certified System Administrator o ServiceNow Certified Technical Architect or equivalent experience
- ITIL V4 Foundation and additional modules or equivalent experience
- In-depth knowledge of ServiceNow platform capabilities, particularly ITSM modules and CMDB
- Strong understanding of ITIL framework
- Digital Infrastructure and Operations
- Excellent management skills with ability to guide and inspire a team
- Integration with common identity, data, and control systems e.g. AD, Entra, Flexera, SharePoint, Teams etc

Our people are our energy source, and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process.

Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.

**Diversity & Inclusion**

We champion inclusion and are committed to gender equity targets and increasing First Nations representation in our workforce.

**Recruitment Process**

As part of Jemena’s recruitment process, you may be required to undergo pre-employment checks relevant to your role.

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