Analyst, Priority Support

1 week ago

Canberra, Australia Department of Finance Full time

Business Enabling Services Group / ICT Division / Internal Services Branch
- APS 5 ($85,836 - $96,313) | Ongoing | Full-time
- Canberra, ACT

**ABOUT THE BRANCH**

Priority Support is a specialised team within the Internal Services Branch that focuses on delivering high-quality ICT and Audio Visual (AV) support to the department's priority clients. These clients typically include senior executives and other high-achieving staff members who require reliable and efficient IT support to perform their duties effectively and without disruption.

**ABOUT THE** OPPORTUNITY**
- Deliver high quality 1st and 2nd level ICT and Audio Visual (AV) support to the Department’s Priority staff. This includes handling incidents and service requests that require onsite assistance and occasional out of hours support.
- Proactively anticipate and address strategic planning needs for Priority Support ICT solutions while streamlining and automating business processes.
- Coordinate and collaborate with support teams to ensure reliability, technical compatibility and user satisfaction when managing complex ICT requests.
- Regularly report on Priority support call trends to the Assistant Director and Internal Services management on a weekly, monthly and ad hoc basis.
- Develop and maintain operational and configuration standards, work instructions, technical documentation and procedures for Priority Support clients, accounts and assets.
- Carry out additional Priority Support tasks as assigned and provide direction to other analysts within the Priority Support team.

**DETAILED VACANCY INFORMATION**

For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.

**ELIGIBILITY ADVICE & CANDIDATE NOTES**
- Under section 22(8) of the _Public Service Act 1999_, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.

**CONTACT INFORMATION**
- For specific questions relating to this job vacancy, please refer to the details on the contact officer located in the downloadable job pack.

  • Systems Analysts

    1 week ago

    Canberra, Australia Talent International Full time

    australia australian capital territory contract au$800 - au$1150 per day- **12 month contracts + 2 x 12 month extensions**: - **Multiple positions available**: - **Be based in Canberra, Adelaide, Melbourne or Brisbane**: - **Systems Analysts, Solution Design Analysts and SAP Functional Analysts**: - **Current clearance preferred** **Key...

  • Software Support Analyst

    6 days ago

    Canberra, Australia Leidos Full time

    **Description** **Software Support Analyst** - Accrue up to an extra 12 days of leave per year through our Life Days program. - Work with world leading technology business at the forefront of innovation. - We’re a ‘Family Friendly’ certified workplace - we understand the often many and varied roles our team members need to play within their own unique...

  • Team Lead, Ict Priority Support

    6 days ago

    Canberra, Australia Department of Finance Full time

    Business Enabling Services Group / ICT Division / Internal Services Branch - Executive Level 1 ($126,885 - $153,655) | Ongoing | Full-time - Canberra, ACT **ABOUT THE BRANCH** The priorities of Internal Services and Cyber Branch are to: - Deliver a high standard of support to clients through the Service Centre and Self-Service Portal - Maintain and...

  • Software Support Analyst

    2 weeks ago

    Canberra, ACT, Australia Leidos Full time

    Join or sign in to find your next jobJoin to apply for the Software Support Analyst role at Leidos1 week ago Be among the first 25 applicantsJoin to apply for the Software Support Analyst role at LeidosAccrue up to an extra 12 days of leave per year through our Life Days program.Work with world leading technology business at the forefront of innovation.We're...

  • Support Analyst

    2 weeks ago

    Canberra, Australia Australian Government - Department of Education Full time

    APS Level 4 - Canberra, ACT - $75,996 - $81,274 **About the Department of Education** We contribute to Australia's economic prosperity and social wellbeing by creating opportunities and driving better outcomes through access to quality education and learning. **The Role** The Support Analyst supports Department of Education staff to access the Child Care...

  • Operations Analyst

    2 weeks ago

    Canberra, ACT, Australia ClearCompany Full time

    As an experienced Operations Analyst, you will work within a geographic or thematic Headquarters-based team to enable operational outcomes, and support intelligence collection and distribution priorities to deliver impact against the Australian Intelligence Missions (AIMs).You will collaborate with a range of specialised contributors to generate operational...

  • Senior Analyst

    6 hours ago

    Canberra, ACT, Australia ClearCompany Full time

    Job Title: Analyst / Senior Investment AnalystLocation: Sydney, NSWEmployment Type: Full-TimeAbout the RoleAn exciting opportunity exists for a talented and driven Analyst or Senior Investment Analyst to join a high-performing property development and investment team. This role offers exposure to a diverse range of residential and mixed-use projects and the...

  • Operations Analyst

    3 weeks ago

    Canberra, ACT, Australia ClearCompany Full time

    As an experienced Operations Analyst, you will work within a geographic or thematic Headquarters-based team to enable operational outcomes, and support intelligence collection and distribution priorities to deliver impact against the Australian Intelligence Missions (AIMs). You will collaborate with a range of specialised contributors to generate operational...

  • Operations Analyst

    4 weeks ago

    Canberra, ACT, Australia ClearCompany Full time

    As an experienced Operations Analyst, you will work within a geographic or thematic Headquarters-based team to enable operational outcomes, and support intelligence collection and distribution priorities to deliver impact against the Australian Intelligence Missions (AIMs). You will collaborate with a range of specialised contributors to generate operational...

  • APS6 Business Analyst

    3 weeks ago

    Canberra, ACT, Australia Randstad Australia Full time

    Join to apply for the APS6 Business Analyst role at Randstad Australia2 days ago Be among the first 25 applicantsJoin to apply for the APS6 Business Analyst role at Randstad AustraliaJoin a high-impact, people-focused federal government program as a Business Analyst.This is your opportunity to drive meaningful change and contribute to the improvement of...