Venue Manager

**Do you love to create memorable experiences? We are looking for a Venue Manager to join us.**

The Fox Hole is located in The Rocks, a short walk from Circular Quay train station, ferries, light rail, and plenty of bus stops that connect to all parts of the city.

Our back bar has of over 100 gins, 30 whiskies, a growing Tequila/Mezcal selection, a cocktail selection, and a modern British food menu prepared fresh by our kitchen.

**WORK SOMEWHERE AWESOME**

We want to offer you a great job, that's good for your career, and a great environment to work in. We are constantly working on creating a strong culture to support and reward our teams and to make sure we remain a brilliant place to work.

This is an exciting opportunity for a proven leader to take charge of the venue, lead our team, and play a pivotal role in the experience we provide our customers.

**Remuneration**

This role has a base rate negotiable depending on your experience (i.e. if you have WSET, experience with spirits or wine, or a passion for wine or spirits please let us know).

**A world of benefits await you**
- Free meals and drinks when you’re at work
- A generous discount of up to 50% for you and a guest across all our brands
- Regular activities arranged by our staff social club (work funded)
- Established career pathways to guide your training and development
- Direct access to leading distillers, winemakers, and hospitality experts
- Investment in a suite of training and development options

**WE ARE HIRING**

The Fox Hole is a custom-built venue on the CBD side of The Rocks located in heritage-listed Accountants House. As we embark on this exciting next step in The Fox Hole's story, we are looking to add a hands-on Venue Manager to our team. This is an exciting opportunity for someone looking to be a part of a successful team delivering the venue's daily operations, our Gin & Tea afternoons, evening bar services, regular seasonal dinners, and our guided spirit tasting experiences.

**Responsibilities**

You will be:

- Working directly with the owners to set annual and quarterly business plans
- Setting the mood for the venue: lead, motivate, and oversee daily venue operations
- Taking responsibility for commercial outcomes of the venue: revenue management, financial targets, sales opportunities, and partnerships
- Developing and implementing systems and procedures to enhance guest experience, drive operational efficiency, and deliver excellence in line with our values
- People management: recruitment, rostering, succession planning, performance management
- Training and developing others to create rewarding hospitality careers for your team across the bar, floor, and kitchen departments
- Hosting guided tasting experiences: gin, whisky, rum, tequila, or wine (WSET Level 2+ preferred), providing you with opportunities to have creative input into the back bar selection and the development of our guided experiences

**SETTING YOU UP FOR SUCCESS**

**Key attributes you will need to succeed**
- Friendly, positive and energetic
- Commitment to deliver great experiences and an intrinsic understanding of true hospitality
- Strong collaboration skills to support a great team working environment
- Attention to detail
- Accuracy and pride in your work
- Flexible, reliable and responsive to dynamic situations
- Motivated to learn about new products, skills or techniques, and to share this knowledge with others
- Smart and tidy personal presentation
- Strong conversational English (native speaker, or minimum IELTS 7.0 or equivalent)
- Strong stakeholder management

**The types of skills, qualifications and experience we are looking for**
- Minimum three years' experience in a similar role (such as assistant manager, duty manager, or venue manager)
- Sound food and beverage knowledge, with gin and/or Australian wine styles is highly regarded (however not essential, we have in-house wine and gin expertise and provide regular product training)
- Excellent customer service skills, from meet-and-greet to complaints resolution
- Proven record in event sales, design, and delivery
- Sound commercial acumen
- Experience leading, developing, and motivating others
- Experience using reservations management and point of sale systems
- Current RSA (essential), and accredited licensee training (optional)

**Job Types**: Full-time, Permanent

Pay: $85,000.00 - $100,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Free drinks
- Free food
- Professional development assistance

Schedule:

- Afternoon shift
- Evening shift
- Rotating roster
- Weekend availability

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: In person