Venue Manager

The Doss House is hiring a Venue Manager to lead our team of talented bar professionals. This is a rare opportunity to join a quality-driven and high-performing team, delivering unique and memorable experiences & events to our guests.

**About the Venue**

Located in the historic heart of The Rocks & on the footstep of the Sydney Harbour Bridge. The Doss House is an award-winning heritage underground whiskey bar with a stylish vintage interior allowing you to easily feel transported back to another time. Our focus is on our guests, we guarantee friendly service, a high-quality product, a beautiful atmosphere and overall, a memorable experience.

If you are looking to
- Advance your career within a growing hospitality group.
- Join a diverse and talented team, mentor and grow.
- Provide exceptional experiences to our guests.
- Work in beautiful venues with only the very best products.

Then you may have found your next role. We are currently seeking to fill the following positions.
- Venue Managers

**As a Manager within the heritage House Group, you will;**
- Have at least 3+ years previous Venue Manager experience.
- Be career driven with a real passion for the hospitality industry.
- Always maintain exceptional presentation and grooming.
- Have a great eye for detail.
- Understand what it is to go ‘the extra mile’ for the guest.
- Be passionate about team training and development.
- Have a genuine interest in whiskey & premier service.
- Be able to work a flexible roster including weekends, & some public holidays.
- Have extensive cocktail & whiskey knowledge.
- Have clear communication & be well organised.
- Have extensive experience in managing, leading & motivating a driven team.
- Have strong financial acumen, relevant to labour & cost control - meeting budgets and targets will be vital to succeed in this role.
- Be able to make a significant contribution to the success of the brand.

**Your responsibilities will include but not be limited to;**
- Oversee the daily venue operations, ensuring smooth service, exceptional guest experiences, and compliance with quality & service standards.
- Build & lead a high-performing enthusiastic team, providing guidance & training, fostering a culture of professionalism, teamwork, and exceptional service.
- Rostering staff, approving staff hours, forwarding leave requests to the Group GM.
- Be responsible for the daily reconciliation venue revenue, oversee weekly stocktakes, and provide weekly summary venue report to the Group GM.
- Build relationships with the local authorities, licensing, heritage, landlord to continue our successful bonds with those key stakeholders.
- Stay abreast of industry trends, competitor activities, and customer preferences, adapt strategies accordingly to maintain a competitive edge.
- Liaise with the marketing & functions to ensure the smooth delivery of events.

**What we can offer you is**:

- The chance to be part of a vibrant group.
- A very professional working environment alongside some high-profile industry leaders.
- An environment where your contribution is recognised & rewarded.
- A growing business, with significant career opportunities for ambitious, career-minded people.
- A friendly and supportive environment within a larger community.
- Work-life balance.

**The Heritage House Group brand**:
The success of the Heritage House Group has always been based on the quality of its people.

Our values:

- Generous
- Respectful
- Bold
- Grounded
- Creative
- Inclusive

This position requires a minimum of 3+ years Venue Manager experience operating a similar style of venue. An in-depth understanding of spirits & service systems is a pre-requisite for consideration in this role. You have the opportunity to bring your personality and sense of fun to work and will have the ability to shape the venue.

Pay: $70,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Afternoon shift
- Day shift
- Evening shift

Supplemental pay types:

- Tips

Work Authorisation:

- Australia (preferred)

Work Location: In person