Manager Service Transition

2 days ago

Brisbane, Australia Queensland Health Full time

**The role**:
Reporting to the Program Director, the Manager Service Transition is responsible for ensuring that ICT services are successfully transitioned into and out of operational teams, ensuring cohesion between project activities and impacted business areas. This includes ensuring transition processes are structured, have permanency, and are continually improved to increase productivity, reduce risk, and create value for eHealth Queensland's customers.
Is this opportunity for you?
**Key responsibilities include**:

- Manage the eHealth Queensland transition management processes ensuring they meet the needs of eHealth Queensland's service owners, customers, and support teams.
- Contribute to and maintain the framework for Transition Management, ensuring that the process provides a timely resolution of transition management issues that it provides a consistent, robust, and repeatable processes to minimize the impact of transition-related activities upon service quality, and improve eHealth Queensland's operational and delivery efficiency.
- Lead the development of Support Models in partnership with Service Owners and stakeholders as required for ICT services transitioning from project delivery into operations.
- Identify, track and report transition management deliverables such as Support and Target Operating Models, Training Plans, operational expenditure funding and resourcing and products across the investment and delivery lifecycle.
- Take responsibility for transition management compliance, performance and improvement of individual processes and requirements. For each of these processes:

- Develop and maintain standard user documentation (e.g., procedures, FAQs, guidelines).
- Provide guidance and training to ensure high levels of understanding and compliance exist.
- Optimise transition management toolsets to standardise and automate the processes as much as possible.
- Measure and report process outcomes and performance against the defined metrics.
- Develop and maintain a transition management maturity roadmap for the process.
- Develop and maintain collaborative relationships across internal branches to ensure an end-to-end focus exists for all transition management processes. This includes advocacy and support for standardisation, continual improvements and embracing innovation and new ways of delivering our services.
- Develop capacity planning reporting to ensure any new services are resourced appropriately.
- Maintain an up-to-date understanding of wider transition management strategies, objectives, and industry trends in IT service management.

About eHealth Queensland
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading.
- Flexible working arrangements
- Diverse work culture
- Career training and development

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