Food & Beverage Services Manager

**Company Description**
Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

**Hospitality**is** a**work** of**heart**,**
**Join** us and**become** a**Heartist**®.**

We are looking for a dynamic **Food & Beverage Services Manager** to lead our Food & Beverage Team. Reporting directly into the Director of Operations in this key role.

Your key duties/responsibilities will include (but not limited to):

- Manage the restaurant, bar, executive lounge, room service and mini bar, to ensure quality and efficient service and standards whilst delivering a memorable guest experience.
- Review and analyse the daily operational needs maintaining beverage, labour, product and expenses on budget.
- Develop, implement and maintain quality standards for all food and beverage outlets including the supervision and direction of the food and beverage team.
- Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas.
- Work closely with Executive Chef to ensure Food and Beverage service is an exceptional guest experience.
- Ensure all reporting departments are briefed and prepared for the service of large groups or events, including front office, housekeeping and engineering.
- Attend and actively participate in weekly Head of Department meetings respecting the confidentiality of issues discussed formally or informally.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
- Assist in the preparation of monthly reports, commenting on key performance indicators and action taken to keep on target.
- Recruit, manage, train, develop and inspire the Food and Beverage team.
- Keep up to date with Food Safety Programs. Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments and updates and adhere to RSA principles.

**Qualifications**
- Minimum 5 years of similar experience, ideally in the hotel industry.
- Demonstrated leadership experience.
- Tertiary qualifications in Business or Hospitality preferred.
- Proven capability in creating a positive and productive work environment
- Experience writing and interpreting budgets, controlling payroll expenditure and managing the overall revenue and expenses of a department.
- Responsible Service of Alcohol Certificate.
- Strong leadership and people management skills.
- Excellent interpersonal, communication, and conflict resolution skills.
- Strong organizational and problem-solving abilities.
- Strong verbal and non - verbal communication skills.
- Calm and professional demeanour in all instances, confident in conflict resolution and complaint handling.

**Additional Information**
Accor, we are committed to ensuring our people **#feelwelcome** and **#feelvalued**by creating an inclusive and supportive environment. We offer:

- A fun, diverse & inclusive culture where we value you being the _Real Deal_.
- Career progression opportunities as far as the eye can see.
- Extensive local, national and international discounts on Accommodation, Food & Beverage and other hospitality benefits.
- A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.