Brand Experience Manager

**Our Story**

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities’.

**Your opportunity**

Our Brand Experience Team’s focus on delivering exceptional customer experiences every day - through assisting the Centre Brand Experience team to execute best-in-class activations and campaigns, partnering with retailers and connect with customers and the community.

Your role as the **Brand Experience Manager - Westfield Helensvale **is to inspire and deliver exceptional customer experiences every day - by engaging and connecting with customers and the community, partnering with retailers and using insights to influence key asset decisions.

Day to day, your main responsibilities will include (but not be limited to)
- Develop the Centre’s Brand Experience Plan and oversee flawless execution of key marketing campaigns (including co-ordination of all stakeholders)
- Coach, lead and develop a small team
- Manage the centre marketing budget
- Lead Centre communications / content plan across owned, earnt and bought channels
- Deliver an annual Centre events program
- Lead and practice everyday innovation and thought leadership; identifying process improvement opportunities.
- Assisting retailer engagement through driving regular communication and gaining support via participation in promotional activities.
- Supporting PR opportunities, especially via local media relationships.
- Working effectively with agencies and external suppliers to deliver quality creative assets and services on time and on budget.
- Actively engaging and responding to new initiatives, looking for ways to make them work.

**_This role will be offered as a fixed term parental leave contract role based at Westfield Helensvale _**

**What will set you apart from the rest?**

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:

- Tertiary qualifications in Marketing/Business discipline
- Hands on Marketing Management experience and experience leading small teams.
- You will be a passionate, dynamic, self-motivated individual who enjoys working in a high performing culture.
- Skills - communication, brand management, customer experience/guest services, digital & social, media & PR, event management, research & analysis, negotiating
- Understanding of consumer behaviour
- Attention to detail and excellence in execution
- Ability to adapt to a 7 day a week dynamic environment - Including Duty Manager shifts
- Someone with a passion for the retail sector

**What sets us apart from the rest?**
- A collaborative, inclusive culture
- Diverse career paths across our vertically integrated business
- Ability to innovate in a company that not only encourages it but will facilitate it
- Competitive benefits including 18 weeks parental leave, volunteer days to work with our charity partners, health and wellbeing discounts and the ability to purchase extra annual leave

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work each and every day because we believe our differences contribute to our success and ensures a workforce that reflects the customers we serve, in the communities in which we operate. This commitment is backed by executive and employee-led working groups including LGBTI, gender equity, mental health & wellbeing, working flexibility, disability and alongside other initiatives. Aboriginal and Torres Strait Islander peoples are encouraged to apply.