Level 1 -1.5 Service Desk Technician Nsw

2 weeks ago

Sydney, Australia All-Tasks Computer Services PTY LTD Full time

**Description**:
alltasksIT is excited to search for a highly motivated Level 1 to 1.5 Service Desk Technician to join our NSW Team to assist in supporting our growing client base. Your excellent technical skills and unparalleled written and verbal communication skills are second only to your ability to work out problems with ease

alltasksIT is a highly successful privately owned IT business established in Melbourne over 25 years ago, working with some of Australia’s best-known brands.

Our success is due not only to our breadth and experience in managing, securing, and transforming our client’s IT infrastructure, but also in the commitment we make to our employees.

**Do you have**:

- Bachelor or Diploma in an IT related course
- Microsoft Certifications (highly desirable)
- Minimum 2 years experience in MSP

**Do you want**:

- Training and on-going support
- Great salary package
- Fun and dynamic team to work with
- Hybrid work environment

**A passion for**:

- ConnectWise, Nable and Windows 10/11
- Laptop / Desktop Knowledge, Reset devices
- Basic understanding of O365 / Cloud
- Password reset of User Accounts, Basic User Creation, Basic Group Management
- Knowledge of User Privileges
- Knowledge of Single Sign On and MFA
- Knowledge of Customers Backup environment
- Awareness of RMM tools and understanding of alert/monitoring types
- Peripheral Troubleshooting (Printers, TV’s, Video Camera)
- Microsoft Operating Systems - Server 2019, Win10/11
- Basic Networking / WiFi Troubleshooting

**Role Overview**:

- Provide outstanding support to out customers
- Use of the Nable interface to provide remote support/control of endpoints and validate agent status
- Successfully use the ITSM (ConnectWise) platform to create, diagnose and resolve incidents in line with company procedures
- Perform routine Preventative Maintenance for our key Managed Service customers and ensure issues are raised and escalated in line with company procedures
- Utilise the Microsoft Teams Calling Services and Teams interface
- Visit our customers on-site if and when required as directed
- Build, Test and Deploy SOE devices to customer specifications
- Perform a range of work activities in varied environments for our Managed Services Clients
- Receipt goods relating to customer hardware orders and update inventory/allocation of work orders
- Occasionally support the Professional Services projects team relating to Customer deliverables

**Our organisation is constantly growing, meaning there are a vast amount of opportunities for both personal and professional growth. Supported by a dedicated and passionate management team, you will be a highly valued member of our team.**

**Role Type**:

- In-house - Permanent - Full-time - Associate

**Pay Rate**:

- 60000 AUD - 70000 AUD (Annum)

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