
Reservations Agent
2 weeks ago
**Job Number** 24032356
**Job Category** Reservations
**Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP
**Schedule** Part-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Cluster Reservations Agent to feel empowered by career growth opportunities in a people-first environment.
Position Summary:
- Update information of new guests, ensuring that all address details, room rates, departure dates, marketing statistics (source of business, company name and SET number), travel agency details and codes and method of payment are precise and correct
- Maintain guest history, update and ensure the latest information is recorded
- Processing reservations and inquiries as per Galaxy and TLPe statusing and guidelines
- Ensure the inputting of all reservations is completed in a timely manner
- Process all correspondence in respect of bookings, ensuring prompt attention and filing
- Ensure hotel inventory availability is aligned with CCC and TLPe via IPS reports. All discrepancies are to be actioned on a daily basis
- Adhere to department’s PCI standards and procedures
- Be fully conversant with facilities of the hotel, including room configurations and the operating times of all food and beverage outlets
- Update individual up-sell report on a monthly basis for verification by Cluster Reservations Sales Manager
- Read all communication materials (promotions and inter-office memos) at the commencement of each shift
- To maintain company confidentiality, ensure that business dealings within the organization are not discussed with outside parties
- Immediately notify the department manager and Human Resources when contact phone numbers or personal details change
- Actively communicate any associate or guest feedback to your Manager, to seek continual improvements in service and ensure guest satisfaction
- Support the hotel and team members, maintaining a pleasant atmosphere with co-workers at all times
- To demonstrate a high level of product knowledge and job skills, showing enthusiasm to increase this knowledge
- Drive and support departments KPI’s
- Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.
- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
- Demonstrate clear behaviours that align to the Westin Service Culture Standards, the Marriott Journey and Brand Core values
- Comply with and abide by all hotel polices and procedure and information as outlined in Associate handbook
- Comply with Marriott’s Worldwide Code of Business Conduct and Ethics and the Policy against Insider trading at all times
- To work as and where directed by Management plus follow all reasonable requests
About You:
- Relevant experience in general maintenance, property maintenance in hotels, facilities, residential or commercial.
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
-
Reservations Agent
5 days ago
Melbourne, Australia Hotel Grand Chancellor Melbourne Full time**What we are offering**: Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms in the Melbourne CBD. Our team members are dedicated and passionate and we have an exciting opportunity for a full time **Reservations Agent** to join us. Our Reservations Department offers a fun and fast-paced environment, with dedicated team...
-
Receptionist or Reservations Agent
7 days ago
North Melbourne, Australia Manhattan Group Full time**Our client is managing a well-known 140 room property in Melbourne and is searching for an experienced Receptionist or Reservations Agent.** Customer service at front of house reception - checking guests in and out Over the phone reservations Maintaining an online inventory of rooms and availability of the complex Directing housekeeping staff and...
-
Part-time Reservation Agent
3 days ago
Melbourne, Australia The Ritz-Carlton Full time**Job Number** 22146717 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, VICTORIA, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin Melbourne is looking for a **Reservations Agent **to join the team on a **Part-Time** basis. **What we...
-
Guest Services Agent
2 weeks ago
Melbourne, Australia SOFITEL Full timeCompany Description A fabulous opportunity exists at Sofitel Melbourne On Collins to join our Reservations Team. As the first port of call, you play an instrumental part in creating the everlasting first impressions of our guests, while delivering seamless experiences and exceeding expectations to make our guests stay fabulous. If this sounds like you,...
-
Reservations Sales Agent
2 weeks ago
Melbourne, Australia SOFITEL Full timeReservations Sales Agents are responsible for assisting guests with reservation enquiries. To be successful in this role, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment and above all else, pride yourself on your ability to exceed both the guest expectations and hotel...
-
Cluster Reservations Agent
1 week ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 23002314 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...
-
Reservations Agent Full Time
2 weeks ago
Melbourne, Australia Crown Melbourne Full time**Job Number**: MEL15251) **Reservations Agent**: **CROWN MELBOURNE | FULL TIME**: Join us and help create unforgettable guest experiences. With flexible working from home options following a 6 month probationary period, this role will allow a great work life balance. Our Crown Resorts Reservations department is the central point of contact for hotel...
-
Full Time
3 days ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 22214149 **Job Category** Reservations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Melbourne Marriott Hotel Docklands** is looking for a **Reservation Agent **to join the...
-
Reservations Agent
5 days ago
Melbourne, Australia Lancemore Hotel Group Full time**Free "U" Day - get a paid day off on your birthday**: - ** Full time, part time or casual role - YOU choose!**: - ** Shape your career with a growing, multi award winning boutique Hotel Group**: - ** Great CBD location close to public transport**: - ** Access to exclusive staff benefit program #Get more at Lancemore** Support the reservation functions for...
-
Reservations Agent
1 week ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24034124 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need it most - while...