Customer Success Specialist Spn

**Vacancy Name**

Customer Success Specialist SPN

**Requisition No**

VN3491

**Time Type**

Full Time

**Location**

Sydney Office

**Additional Location**

**Country**

Australia

**Find purpose in each day while contributing to a workplace revolution SHL, People Science. People Answers**.**

We are seeking a proactive **Customer Success Specialist** to support SHL’s ANZ Indirect Sales Channel and ensure exceptional customer experience. This role focuses on enabling partners to succeed, helping to drive product adoption, and enhancing partner satisfaction.
- An excellent benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture._ There is a huge investment in SHL currently so there_’_s no better time to become a part of something transformational._ Hybrid working is available._

**Key Responsibilities**:

- Collaborate with the Account Director to ensure the success of the SHL partner network portfolio.
- Address inquiries and work with internal teams to resolve issues promptly, improving the partner experience.
- Monitor product usage, identify underutilisation, and provide actionable insights to drive engagement.
- Conduct regular check-ins with partners to ensure alignment and address needs.
- Support the team in delivering training, designing and sharing resources, and providing ongoing support to partners.
- Gather and analyse feedback to identify pain points and recommend process or experience improvements.
- Organise enablement sessions, workshops, and activities to empower partners.
- Track and report key metrics, including usage trends and partner satisfaction.

**Key Skills and Qualifications**:

- Communication and relationship management skills.
- Proficiency in Excel, Power Point, and basic data analysis and reporting tools.
- Experience in customer experience, account management, marketing, or sales support.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Familiarity with SaaS platforms or talent assessment tools is advantageous.
- Proficiency with Excel and PowerPoint.
- CRM database management experience.
- A positive team mindset combined with the ability to manage activity autonomously.
- High level of energy, attention to detail, resilient, adaptable, and eagerness to learn.

**What SHL Can Offer You**:

- Support, coaching, and on-the-job development to achieve career success.
- The ability to engage, influence, and positively impact organisations, through enhancing their ability to attract, develop and grow talent.
- Positive culture comprised of diverse, global teams with a passion for collaboration and client service.

**Closing Date for Applications: January 31st, 2025**

**_Get in touch:_**:
**About Us**
- We unlock the possibilities of businesses through the power of people, science and technology.
- We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
- When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

**What SHL can offer you**

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL)
- Employee benefits package that takes care of you and your family.
- Support, coaching, and on-the-job development to achieve career success
- A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL)
- The ability to transform workplaces around the world for others.