
Customer Success Specialist
4 days ago
.
If you're passionate about customer success and thrive in a dynamic, fast-paced environment, we want to hear from you Join us at Teletrac Navman and be part of a team that's driving innovation and making a real difference for our customers.
As a Customer Success Specialist at Teletrac Navman, you'll be at the forefront of ensuring customer satisfaction and success. Reporting to the Director of Customer Success, you will play a pivotal role in proactively managing all retention, renewal, and customer account activities. Your efforts will be instrumental in driving increased usage of our solutions, fostering customer growth, and enhancing overall customer experience.
Key Responsibilities:
- Manage contract renewal activities to keep churn under annual targets
- Assess customers' current level of service and drive greater value from our solutions
- Collaborate with customers to increase their usage of our solutions
- Conduct outbound customer calls to meet contract metrics and monitor customer health
- Support the sales team with upselling and organic account growth opportunities
- Stay informed about product features and competitive offerings
- Liaise with internal teams to resolve customer issues and conduct Quarterly Business Reviews
- Advocate for customer success and drive organizational change to enhance the customer experience
- Minimum 5 years experience in Customer Success or Account Management
- Experience working with partner/reseller channels is desirable
- Proficiency in SFDC or equivalent CRM software, including reporting
- Previous experience in the Transport or Telematics industries is advantageous
- Strong communication and conflict management skills
- Ability to work collaboratively with diverse stakeholders
- Passion for delivering exceptional customer experiences
- Methodical approach to problem-solving and decision-making
- Willingness to undertake periodic domestic travel
Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.
Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.
-
Customer Success Specialist
4 days ago
Sydney, Australia Give A Grad A Go Full timeSalary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...
-
Customer Success Specialist
5 days ago
Sydney, Australia Give A Grad A Go Full timeSalary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...
-
Customer Success Specialist
2 weeks ago
Sydney, Australia Quandoo Australia Pty Ltd Full time**Company Description** Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team! Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we...
-
Customer Success Specialist
3 weeks ago
Sydney, New South Wales, Australia Quandoo GmbH Full timeCompany DescriptionInterested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are...
-
Customer Success Specialist
3 weeks ago
Sydney, New South Wales, Australia Quandoo GmbH Full timeCompany DescriptionInterested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are...
-
Customer Success Specialist
3 weeks ago
Sydney, New South Wales, Australia Quandoo GmbH Full timeCompany DescriptionInterested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the teamQuandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are...
-
Customer Success Specialist
3 weeks ago
Sydney, New South Wales, Australia Quandoo GmbH Full timeCompany DescriptionInterested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the teamQuandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are...
-
Customer Success Specialist
2 weeks ago
Sydney, Australia Wonde Full time**Customer Success Specialist***: **Reports to**:Partnerships Manager **Location**: Hybrid - (Sydney) - 2-days on-site, 2-days WFH **Hours**: 32 hours per week (4-day work week, no salary sacrifice) **Salary**: $75,000 - $85,000 + superannuation **Who we are and what is important to us**: Wonde is an innovative and fast-growing, ed-tech (education...
-
Customer Success Specialist
7 days ago
Sydney, Australia Greener Full time**Who we are!** Greener has been recognised as **the #1 cleantech **start-up** in Australia**, and we’re just getting started. We exist to bring people and brands together to help end climate change, and we envisage a world where every dollar helps build a greener, better world for all. We are a close-knit team that are passionate about making the world...
-
Customer Success Specialist
5 days ago
Sydney, Australia Hatch Full time** This role is at Assignar (not for Hatch)** Hatch is supporting Assignar to find a great Implementation Specialist to join their sales team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Assignar. **About the role at Assignar** To enable us...