Customer Success Specialist

3 days ago

Sydney, Australia Teletrac Navman Full time

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If you're passionate about customer success and thrive in a dynamic, fast-paced environment, we want to hear from you Join us at Teletrac Navman and be part of a team that's driving innovation and making a real difference for our customers.

As a Customer Success Specialist at Teletrac Navman, you'll be at the forefront of ensuring customer satisfaction and success. Reporting to the Director of Customer Success, you will play a pivotal role in proactively managing all retention, renewal, and customer account activities. Your efforts will be instrumental in driving increased usage of our solutions, fostering customer growth, and enhancing overall customer experience.

Key Responsibilities:

- Manage contract renewal activities to keep churn under annual targets
- Assess customers' current level of service and drive greater value from our solutions
- Collaborate with customers to increase their usage of our solutions
- Conduct outbound customer calls to meet contract metrics and monitor customer health
- Support the sales team with upselling and organic account growth opportunities
- Stay informed about product features and competitive offerings
- Liaise with internal teams to resolve customer issues and conduct Quarterly Business Reviews
- Advocate for customer success and drive organizational change to enhance the customer experience

- Minimum 5 years experience in Customer Success or Account Management
- Experience working with partner/reseller channels is desirable
- Proficiency in SFDC or equivalent CRM software, including reporting
- Previous experience in the Transport or Telematics industries is advantageous
- Strong communication and conflict management skills
- Ability to work collaboratively with diverse stakeholders
- Passion for delivering exceptional customer experiences
- Methodical approach to problem-solving and decision-making
- Willingness to undertake periodic domestic travel

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

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