Dispatch Supervisor

**Dispatch Manager**

Are you a dynamic leader with a passion for optimizing warehouse operations and ensuring outstanding customer service? If so, we have an exciting opportunity for you We are currently seeking a highly skilled and motivated Dispatch Manager to join our team. As the Dispatch Manager, you will be responsible for managing the outbound operations of our warehouse, ensuring timely delivery of products and maintaining the highest standards of workplace health and safety.

**About Metcash**:
Metcash (ASX: MTS) is Australia’s leading wholesale distribution and marketing company with sales of over $17 billion in FY22.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

**What You'll Be Doing**:

- Supervise the dispatch of products: You will oversee the handling, dispatch, and distribution of all outbound orders, ensuring they are processed within agreed service levels. You will optimize efficiency by establishing or adjusting staffing levels and assigning workloads effectively.
- Foster strong relationships: You will liaise with our transport providers and customers to ensure that customer service remains a top priority. Effective communication and relationship management will be key in meeting customer expectations and maintaining service levels.
- Drive continuous improvement: Identifying areas of improvement and implementing innovative work procedures will be crucial in optimizing warehouse efficiency, customer service, and personnel performance. You will work closely with the management team to implement authorized changes that drive continuous improvement.
- Supervise and develop staff: You will lead and motivate a team, providing feedback, managing performance, and ensuring effective communication. Training new employees and stakeholders will also be part of your responsibilities to maintain a skilled and cohesive workforce.
- Ensure workplace safety: Upholding all workplace health and safety requirements, including Chain of Responsibility (CoR), is paramount. You will ensure compliance with OHS policies, manual handling procedures, and relevant legislation, managing any non-compliance issues that may arise.
- Prioritize customer service: Collaborating with key stakeholders, you will proactively resolve operational issues, ensuring customer service and company objectives are never compromised. Timely escalation of potential issues to the Branch Manager will be essential.

**What you’ll bring**:

- Warehousing and Distribution qualification (desirable)
- Comprehensive knowledge of Chain of Responsibility (CoR) requirements
- Minimum 5 years of experience in a similar position (essential)
- Strong interpersonal skills with the ability to motivate and inspire others
- Excellent time management and organizational skills, thriving in high-pressure, fast-paced environments

**What we can Offer you**:

- Ongoing Learning and Development opportunities
- Corporate Benefits and discounts
- Health & Wellbeing program
- An extra week of annual leave as part of the 5th Week program

We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.

At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses - sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart.

So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.

**MAKE YOUR MARK**

INSS