Guest Services Agent

1 week ago

Geelong, Australia HAYS Full time

Seeking an experienced and customer-focussed hospitality professional for this unique opportunity.

**Your new company**

Hays is currently partnered with an elegant accommodation hotel to recruit a Guest Service Agent in a permanent capacity for an immediate start.

**Your new role**

As a Guest Service Agent, you will assist in the day-to-day front office operations delivering excellent customer service. This role offers you the opportunity to work with industry professionals and a close-knit team at a well-established property in Central Geelong.

Responsibilities will include:

- Assisting in the Front Office daily operations
- Assisting with guest arrivals and departures, following set check-in / check-out procedures
- Achieving guest satisfaction targets and exhibiting excellent customer service

**What you'll need to succeed**

To be considered for this role, you will have:

- Experience in a front office (guest / customer facing) position
- Self-motivated and a genuine passion for hospitality and customer service
- Knowledge of Front Office, Reservations, Housekeeping, and Guest Services ideally
- Excellent communication skills and the ability to work closely with all hotel departments
- Excellent time management skills
- Friendly, outgoing personality and a high standard of personal presentation
- The ability to act without prior authority in all matters concerning the safety, security and well-being of all hotel guests, patrons, and staff in the absence of Hotel management
- A desire to work independently and as part of a team environment
- Excellent computer system skills
- Experience with RMS Online would be desirable

**What you'll get in return**

This role offers you an attractive annual salary of $56-$65k plus super, depending on experience, full time hours and an ongoing permanent position with an immediate start.

**What you need to do now**
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.

**LHS 297508** #2713033

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