IT Program Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Benefits
- Parental Leave: Primary 14 weeks pay and secondary 2 weeks pay
- Flexible Working Arrangements: 3 days in office/2 days working from Home
- Salary Sacrificing and Novated lease
- Private healthcare cover, discounted car hire and other retail discounts

Why Join Us?
- Shape the future of Toll’s technology landscape, driving a multi-dimensional strategy that includes cloud and IT utility models.
- Work with cutting-edge technologies and industry experts to design and implement solutions that keep us ahead of the curve.
- Partner with business mentors and IT teams to deliver value-driven solutions, while mentoring and developing internal talent.

IT Program Manager - Applications

Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs.

The Role

Join Our Team as an IT Program Manager - Applications

Join Toll IT Services (ITS) in partnership with the Divisional Information Technology (IT) functions based in Melbourne as an Applications Program Manager. In this pivotal role, you will significantly contribute to Toll's global business, supporting financial and tangible benefit objectives, as well as non-financial goals such as positive teamwork, health & safety, and fostering Toll’s diverse culture.

As the Applications Program Manager, you will provide guidance and direction to the ITS Leadership team, Application Service Owners, and related ITS functional groups in the development and delivery of global Applications initiatives. You will engage with key stakeholders, including the Global Head of ITS, Office of the CIO, Divisional Heads of IT for Logistics Australia & Asia, Global Forwarding, Government & Defence, and Corporate & Enterprise, to ensure effective delivery and ownership of programs and successful transition to operations.

The Program Manager is accountable for ensuring the successful delivery of assigned programs and projects within agreed parameters (scope, cost, time, quality, and risk), ensuring that deliverables meet business expectations.

A day in the life of an IT Program Manager - Applications at Toll Group:

- Project Lifecycle Management: Plan, control, and manage the delivery of business and technology programs and projects over the full project lifecycle (assessment, initiation, design, build, test, deployment, and service transition to operations).
- Expert Guidance: Provide expert advice and guidance to senior leaders and the Toll business on the development and delivery of Applications initiatives and operational requirements
- Resource, Financial, and Business Case Management: Manage the project structure, schedule, resource planning, milestones, dependencies, financial management of program budgets, tracking of benefits, and preparation of business cases.
- Team and Stakeholder Management: Manage a team of multidisciplinary and globally diverse resources, establish strong relationships with stakeholders and vendor partners, and manage project-related communications and engagement activities.
- Reporting and Reviews: Report accurately on progress and project status, and participate in post-implementation reviews and health checks, making recommendations and identifying lessons learned.

About You:
Qualifications
- Bachelor’s or master’s degree in computer science or a related discipline
- PMP / PMI / PRINCE2 /PMBOK or equivalent certification desirable

Skills
- IT Planning and Delivery: Demonstrated successful experience with IT planning and delivery of complex programs within a large-scale global organisation.
- Transformational Programs and Presentation Skills: Experience working in a fast-paced and challenging environment with exposure to transformational programs, and excellent presentation skills to senior executives.
- People and Vendor Management: Proven experience managing multidisciplinary teams and commercial and technical engagements with vendors and systems integrators.
- Large-Scale IT Projects and Team Leadership: Proven track record of successfully delivering complex, large-scale IT projects (program/project budgets in excess of $10m+), and experience building and leading multidisciplinary program/project teams across global geographies.
- Business Technology Change and Outsourced IT Providers: Experience designing and implementing business technology change plans involving large-scale technology upgrades, working with third-party (outsourced) IT prov