Desktop Support Officer

1 week ago

Brisbane, Australia Axiom Technologies Full time

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

**IT Skills and Experience**
- 2+ years of Experience in Level 2/3 desktop support.
- Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines
- Keep up with the Windows App and Update release information
- Support MS Teams issues including video, audio, performance
- Troubleshoot / find root cause for general performance issues
- Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
- Office license management or troubleshooting
- Keep up with release information for MS Office and security updates
- Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
- Knowledge of Active Directory and Group policies. PowerShell scripting knowledge is a must.
- Ability to coordinate with various technical groups and can fix issues remotely for the users.
- Good Client management and communication skills.
- Good Knowledge on browser support and management of Chrome and Edge via GPO.
- Good Understanding of ITIL concept & ticketing tool.
- Accurately document all work performed through ticketing system including details.

**Personal Attributes**:

- Excellent End-user computing skills.
- Good knowledge of Infrastructure support.
- Strong analytical and problem-solving capabilities
- Well organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information

In-depth knowledge of:

- Windows OS (e.g. XP, Vista, Windows 7, 10)
- PC\Laptop hardware
- PC\Laptop peripherals, including printers
- Mobile devices

Basic knowledge of:

- Active Directory
- Exchange
- Apple OS
- SCCM

**IT Qualifications**

At least two of the following:

- PC\Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification

**Experience in a similar role**
- 2+ years of relevant experience.

**What next?

  • Desktop Support Officer

    4 weeks ago

    Brisbane, Queensland, Australia AARNet (Australia's Academic and Research Network) Full time

    Join to apply for the Desktop Support Officer role at AARNet (Australia's Academic and Research Network)2 days ago Be among the first 25 applicantsJoin to apply for the Desktop Support Officer role at AARNet (Australia's Academic and Research Network)Get AI-powered advice on this job and more exclusive features.Are you an experienced Desktop Support...

  • Desktop Support Officer

    4 weeks ago

    Brisbane, Queensland, Australia AARNet (Australia's Academic and Research Network) Full time

    Join to apply for the Desktop Support Officer role at AARNet (Australia's Academic and Research Network)2 days ago Be among the first 25 applicantsJoin to apply for the Desktop Support Officer role at AARNet (Australia's Academic and Research Network)Get AI-powered advice on this job and more exclusive features.Are you an experienced Desktop Support...

  • Desktop Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia AARNet (Australia's Academic and Research Network) Full time

    Are you an experienced Desktop Support professional looking for your next contract? AARNET needs your skills to start as soon as possible for a 6-month contract assignment. You will have excellent communication skills and have prior experience resolving technical issues via telephone support and face to face. You will have working knowledge with MS Desktop...

  • Desktop Support Officer

    4 weeks ago

    Brisbane, Queensland, Australia AARNet Full time

    Are you an experienced Desktop Support professional looking for your next contract? AARNET needs your skills to start as soon as possible for a 6-month contract assignment. You will have excellent communication skills and have prior experience resolving technical issues via telephone support and face to face. You will have working knowledge with MS Desktop...

  • Desktop Support Officer

    4 weeks ago

    Brisbane, Queensland, Australia AARNet Full time

    Are you an experienced Desktop Support professional looking for your next contract? AARNET needs your skills to start as soon as possible for a 6-month contract assignment. You will have excellent communication skills and have prior experience resolving technical issues via telephone support and face to face. You will have working knowledge with MS Desktop...

  • Desktop Support Officer

    22 hours ago

    Brisbane, Queensland, Australia AARNet Full time

    Are you an experienced Desktop Support professional looking for your next contract? AARNET needs your skills to start as soon as possible for a 6-month contract assignment. You will have excellent communication skills and have prior experience resolving technical issues via telephone support and face to face. You will have working knowledge with MS Desktop...

  • Desktop Support Officer

    3 days ago

    Brisbane, Australia Wagners Full time

    **Desktop Support Officer** **About the role** As **Desktop Support Officer** you will be the first point of contact, provide technical support and advice, and troubleshoot and resolve typical IT problems. This role will be a challenge and expose you to a busy helpdesk/desktop support environment in a dynamic global company. This is a full - time position...

  • Desktop Support Officer

    7 days ago

    Brisbane, Australia Axiom Technologies Full time

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - 2+ years of Experience in Level...

  • Desktop Support Officer

    2 weeks ago

    Brisbane, Australia Axiom Technologies Full time

    We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - 2+ years of Experience in Level...

  • Desktop Support Officer

    24 hours ago

    Brisbane, Australia Axiom Technologies Full time

    We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience 2+ years of Experience in Level 2/3...