Accommodation/ House Manager

1 week ago

Blacktown, Australia Healing Hands Complete Care Full time

**Healing Hands Complete Care (HHCC)** is an Australian founded disability services organization, that provides a wide range of inclusive and flexible support options to young people and adults with disabilities, maximizing their social capital and local citizenship. We provide a diversity of service offerings which are co-designed with HHCC clients and their circle of support to ensure that every individual meets their expected outcomes. We passionately believe in the power of an engaged and happy workforce.

**Service Delivery**
- Ensuring a safe and positive lifestyle for residents, their carer's and families, and our employees.
- Oversee the delivery of high-quality integrated services that meet the needs of residents, their guardians and families.
- Review the quality and oversee the delivery of resident’s NDIS goals and planning for residents.
- Administering staff rosters, consideration of safe rostering and industrial relations principles.
- Participate in on-call roster
- Oversee and assist the Accommodation response to incidents and personal crisis of residents as required
- Prepare NDIS and other regulatory authority reports for Accommodation Services as required.

**Administration**
- Lead and manage customer feedback and escalations, document management including NDIS reporting by using internal documentation,
- Ensuring compliance with all relevant legislation and service agreements.
- Liaise with other managers and admin team to ensure a coordinated approach.
- Oversee the delivery of resident’s Annual Plan review.
- Champion the organisation within the community, attending stakeholder meetings as required and build collaborative networks

**Salary**: From $90,000.00 per year

**Benefits**:

- Employee mentoring program

Schedule:

- 8 hour shift
- Day shift
- Fixed shift
- Monday to Friday
- On call

Ability to commute/relocate:

- Blacktown, NSW 2148: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Disability Operations: 2 years (preferred)

Licence/Certification:

- Full Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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