Customer Service Officer

2 weeks ago

North Melbourne, Australia YMCA Recreation Full time

Free access to gyms, recreation, and aquatics centres across the state
- Looking for Customer Service Officers with Pool Lifeguard Qualifications
- Starting at $31.18 per hour + Super & Y Benefits
- Our Vision is a better tomorrow where all people can belong._

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

**About the Centre**

The North Melbourne Recreation Centre (NMRC) is an important community facility, managed by YMCA Victoria in partnership with City of Melbourne. The Centre is designed to provide the local community with a range of recreational, social, cultural and educational experiences. In addition to the Recreation Centre, the Centre Manager will also oversee the management and operation of the North Melbourne Outdoor (Seasonal) Pool (NMOP). The pool is located approximately 200m from the Recreation Centre.

**About the Role**
- Provide customers with sales solutions when enquiring about memberships and programs
- Conduct centre tours with prospective members
- Follow up customers and members as required
- Promote available programs and services
- Accurately receipt, process and balance customer payments

This is a casual position with a starting hourly rate of $31.18 per hour + Superannuation + Y Benefits.
- Please note
- you must have Pool Lifeguard qualifications to be considered for this role due to centre requirements. _

**About You**

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

**Qualifications & Experience**
- Aquatic Pool Lifeguard Certificate
- HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID011 Provide First Aid

**Benefits**

At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working and rostering arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply**

Y Victoria are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.

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