Housing Customer Service Officer

2 weeks ago


Morwell, Australia Department of Families, Fairness and Housing Full time

**THE ROLE**

The specialised nature of this team supports improved outcomes for clients of these programs and reduces delays which would otherwise lead to interruptions to service levels, declining client experience and may impact client safety.

**ACCOUNTABILITIES INCLUDE**

1. Provide high quality service to clients in relation to routine housing information.

2. Assess client queries for housing services and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.

3. Review and accurately process contractor invoice claims for payment.

**Please open the position description to read more.**

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.



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