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Location Manager

2 weeks ago

Victor Harbour, Australia Invocare Full time

**Have you considered a career helping people and families through a difficult time in their life?**

**Simplicity Funerals**is a part of part of InvoCare, an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

**About the role**:
We're currently seeking a dedicated Location Manager (Funerals Facility/Operations Manager) to join our team full-time. In this pivotal role, you'll be responsible for raising the profile of our brand within the community, driving results, and consistently delivering high-quality service to our clients and support to families during one of the most challenging times in their lives before, during and after the funeral. while championing our values and service standards.

You'll lead with compassion and professionalism, inspiring your team and forging strong community and stakeholder relationships. Strong leadership, exceptional stakeholder engagement, and the ability to build meaningful local networks are essential to succeed in this rewarding and impactful position.

**About you**:

- Proven ability to lead, motivate, and nurture a team culture where individuals feel respected, inspired, and take pride in their work.
- This role involves frequent and direct interaction with deceased individuals, including responsibility for transfers. Applicants must be fully aware and comfortable with this aspect of the work environment.
- Expertise in managing operations, people, and finances within a fast-paced, high-volume environment.
- The team manages coronial transfers on a week-on/week-off basis, which can lead to increased exposure during on-call weeks. Emotional resilience and professionalism are essential.
- Strong commercial acumen with a focus on achieving financial goals while maintaining exceptional client service.
- Genuine empathy and sensitivity in supporting grieving individuals, with respect for diverse values and beliefs.
- Exceptional interpersonal skills with the ability to communicate confidently across a broad range of audiences.
- Compassionate approach to understanding client needs and providing clear, considerate guidance.
- Take part in and help organize local gatherings, festivals, and volunteer initiatives to strengthen community ties and encourage active involvement.
- High level of administrative proficiency, accuracy, and confidence with digital systems
- Willingness to contribute to after-hours duties, including occasional weekend arrangements.
- Excellent verbal and written communication skills
- Professional and composed when working with bereaved families and the deceased
- Holds a current and unrestricted driver’s licence

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:

- Access to **reward and recognition initiatives**that celebrate your contributions
- Comprehensive **induction and ongoing training programs**tailored to support your success
- Modern, thoughtfully designed facilities equipped to deliver exceptional experiences to client families
- Opportunities to **network across the organisation**and connect with industry peers
- Enjoy **birthday leave and paid parental leave**to support work-life balance

**How to Apply**: