Journey Expert, Banker Digital Experience

1 day ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 91476
**Department**: AR ANZx Digital Portfolio
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Journey in our BDX (Banker Digital Experience), you’ll play a key role in helping to shape our Tribe by providing systems and tools used by bankers to enhance our customers’ financial wellbeing. Journey Experts optimise end-to-end customer journeys and improve the customer experience by devising innovative solutions, services, products or propositions
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent, Full time
**Role Location**: 839 Collins Street, Docklands VIC
What will your day look like?
**As a Journey Expert, you are responsible for**:
Gathering and defining business requirements
Documenting business requirements, customer journey maps, project risks and decisions
Breaking down requirements into stories for development and testing by engineers
Preparing for and performing Business Verification Testing
Identifying and implementing improvements to the squad or cluster ways of working
Stakeholder engagement and customer testing
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do
A desire to optimise customer journeys and experiences
Existing functional experience or expertise in one or more of the following disciplines: Business Analysis, Learning & Facilitation, Change Management / Implementation, Business Process Architecture, Performance excellence, Assurance, Marketing, Products or Channels
Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
Domain or segment knowledge relevant to the tech area / tribe you are interested in joining (desired, but not mandatory)
An end-to-end appreciation of the customer journeys your tribe / tech area will be working on (desired, but not mandatory)
Interest in and affinity for Technology
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
23/04/2025, 11.59pm, (Melbourne Australia)

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