Support Hub Team Leader

1 week ago

Perth, Australia Jackson McDonald Full time

Working within the Legal Operations function, our four Support Hub Team Leaders provide direct supervision to 12 Legal Assistants and 3 Document Creation Specialists within our Support Hub model whilst collaboratively providing exceptional legal assistance to six specialised practice groups. **The team leader responsibilities you will undertake are**: - Recruit, train and prepare Legal Assistants to work in the Support Hub. - Ensure appropriate work allocation, leave management, and provide first-line support. - Monitor, evaluate and manage Legal Assistant performance and provide learning opportunities. - Liaise with practice groups to ensure support needs are met. - Actively identify operational issues and suggest possible improvements. **The legal assistant services you will provide are**: - General administration - including word processing, document creation, filing, scanning, printing, organising postage and couriers. - Matter related processing - including opening and closing matters, client billing, searches, producing engagement letters, trust statements, and lodging documents. - Practice support - including assisting in proposals, submissions and team-based projects, organising travel and accommodation. - Client service - including answering phone calls, managing events, managing client portals, reporting, CRM administration and new client onboarding. This position is a genuine front-line supervisor role and will ideally suit an experienced legal assistant who is comfortable leading and delegating but not afraid to directly engage in processes when required. The role requires you to effectively manage your time and competing priorities while supervising a team. A well-developed troubleshooting mind-set along with a "can do" approach is essential, as well as your ability to work at a fast pace within a high-pressure environment. **What we can offer you** By becoming a member of our Jackson McDonald team, you will be able to access a range of benefits, including: - Structured learning and personalised career development. - Flexible working options. - Health and Wellness program. - Free onsite gym and classes. - Activities to support our local community and charities. **How to apply** Aboriginal and Torres Strait Islander People are encouraged to apply.

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