Specialist Care Hub

Care Hub Specialist

• Make a Difference – Support employees through person-centred, trauma-informed care.
• Drive Continuous Improvement – Lead initiatives that enhance Care Hub services and processes.
• Collaborate and Grow – Work with global teams and develop expertise in case management.

About the Role:

The Care Hub Specialist reports to the Care Hub Regional Manager and plays a key role in delivering case management services. This includes providing essential case management under the guidance of a Support Partner or Regional Manager, ensuring a person-centred and trauma-informed approach.

Additional responsibilities include:

• Managing the Care Hub general query process, inbox, and calendar.
• Upholding document control governance.
• Coordinating team training, learning sessions, and stakeholder engagement events.

This role offers valuable experience in case management and opportunities to develop skills for future growth within the Care Hub.

Key Responsibilities:

• Manage cases with supervision, applying a person-centred, trauma-informed approach.
• Provide guidance and wellbeing support for cases not requiring BCO-managed resolution.
• Oversee the Care Hub general query process, ensuring timely responses and coordination with SMEs.
• Support team routines and scheduling to ensure availability and participation.
• Assist in organising training and learning sessions for continuous team development.
• Lead document control governance, ensuring accuracy, confidentiality, and compliance.
• Drive continuous improvement projects and process refinement initiatives.
• Monitor compliance controls to maintain Care Hub standards.
• Collaborate with internal groups to align Care Hub efforts across the organisation.
• Coordinate stakeholder engagement activities, including events and roadshows.
• Act as a myVoice Ambassador, supporting awareness campaigns and presenting at key forums.

What You'll Bring:

• Bachelor's degree or relevant experience in health, social work, or human resources.
• Authentic, compassionate, and empathetic responses in frontline service delivery.
• Strong communication and interpersonal skills.
• Experience in risk assessment, safety planning, and case management within healthcare, counselling, social work, psychology, HR, or related fields.
• Understanding of Trauma-Informed Care and person-centred approaches for supporting individuals who have experienced workplace trauma.
• Ability to manage multiple priorities and maintain clear communication with stakeholders.
• Proficiency with platforms such as SharePoint, Teams, and case management systems.
• Project management experience is an asset.
• Cultural responsiveness and commitment to working with Indigenous communities.

What We Offer:

• A permanent role with Rio Tinto, where safety is the top priority.
• Competitive salary with annual incentive program.
• Subsidised private health insurance for employees and immediate family.
• Share ownership plan and company-provided insurance.
• Salary packaging options and career development support.
• Paid leave for all life's moments – annual, parental, and sick leave.
• Access to wellbeing programs and exclusive employee discounts.
• Potential domestic relocation assistance.

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.