Business Development Associate

About Doctors’ Health Fund
Doctors’ Health Fund (est. 1977) is a restricted private health insurer; the only health fund in Australia that exclusively serves the medical community and their families. We are one of Australia’s fastest growing health funds and now cover more than 70,000+ lives.
Proudly part of the Avant Mutual Group, Australia's leading Medical Defence Organisation, we are owned by doctors, not shareholders. We support the medical community by offering quality health covers and exceptional member service. We align our values to the profession by advocating for freedom of choice and clinical independence, while only supporting medically evidenced treatments
and therapies.
We operate nationally with our head office in Sydney. As a wholly member-centric organization, dedication to our members is embedded in our values, mission, people and culture.
About the Role
The role is based in our Sydney office and their primary responsibility is the coordination and management of local events and then to generate leads at those events with the goal of joining them as members of the fund. The Business Development Associates (BDA) will be the main point of contact in NSW regarding creating and maintaining relations with DHF’s partners, groups, associations, practices and hospitals. Through these contacts they will look for opportunities to arrange meetings, events and conferences for themselves as well as Business Development Managers (BDM).
BDAs will work closely with BDMs within Doctors Health Fund as well as the wider group of Avant Mutual plus the Partnership and Events team.
BDA’s need to have expert knowledge on process, procedures, business rules and be responsive to customers’ needs and expectations.
They must ensure that DHF provide consistently superior sales and service to DHF’s prospective members throughout the joining process.
Key Challenges
- Build relationships with prospective partners/partners and maintain them
- Maximising lead generation and sales through a professional and expert approach
- Presenting DHF products and services in a clear and concise manner and within the short timeframes allowed
- Adhering to complex compliance and legislative requirements
- Manage high volume of information on product, process and industry to ensure

responsiveness to current and future member needs.
- Handling the regular changes and training required to keep up to date
- Being the face of the brand at events and on social media.
- Always acting in accordance with our values
- Delivering on results

Key responsibilities
- Build presence with key practices, hospitals and relevant colleges, societies and associations to develop a strong sales pipeline for success in the short and long term.
- Be the main point of contact for local events
- Attend events, functions and industry meetings to build awareness across the market
- Assist with the planning and execution of local, state and national events
- Understand and help execute plans and campaigns, and customise them to suit local delivery Take ownership of all service enquiries related to DHF’s products including
- Cross-sell opportunities to other divisions of Avant
- Effective prospecting, needs analysis and closing of leads
- Review existing customer records to identify growth and sales opportunities
- Meet and exceed sales targets and other KPI’s
- Ensure commitments (inc. follow-up and tasks) are kept
- Knowledgeable and up-to-date information delivered to members
- Liaise with customers and internal departments to ensure timely, efficient provision of product and service advice relating to DHF’s insurance products
- Use appropriate templates and documentation and record all correspondence on member file
- Compliant with legislation and internal policies and procedures
- Maintain a high call quality assurance score
- Identify and make suggestions on issues related to DHF’s insurance products including process and systems
- Participate in process reviews or projects as required
- Ask for and address feedback on personal knowledge or performance gaps
- Collaborate and support BDM’s to achieve targets
- Assist the sales team during peak acquisition periods
- Review outgoing correspondence to customers, including work done by peers
- Participate in Product Up-skilling sessions
- Undertake regular competitor analysis
- Provide accurate information to members and potential members
- Deliver high quality, accurate information to members all times

**To be successful you will have**:

- ASIC RG 146 Tier 1 General Insurance Compliant

(preferred)
- Finance/Business or Marketing Degree preferred
- 2 years’ experience in B2B and/or B2C
- 2 years’ call centre experience preferred
- 2 years’ experience in Health Insurance preferred or general insurance
- Event and Stakeholder Management preferred
- Leadership
- Integrity
- Teamwork/collaboration
- Excellence
- Sustainability
- Confidence
- Motivated