Salesforce Support Lead

1 week ago

Keysborough, Australia DuluxGroup Full time

High impact role across the business
- Flexibility work environment
- Competitive salary package and opportunity for career progression

**About the role**

As the Salesforce support lead for B&D, you will be a highly valued member who provides technical support, improvements and recommendations to the various stakeholders across the group. B&D have a unique business model which means you will be dealing with a range of people with different challenges and opportunities within Salesforce. The role has great scope to grow in our business and you will join a team with some outstanding experience in this space.

**Responsibilities**
- Actively manage the support queue, ensuring resolution of all cases
- Perform all regular, periodic maintenance tasks, including user audits and key object data back ups
- Provide technical advice to the wider business and generally help to lift Salesforce capability
- Maintain a stable and robust Salesforce environment
- Collaborate with a wide range of internal and external stakeholders to help understand support requirements and translate them into Salesforce solutions.

**Benefits**
- Give back to your community by using your “Supporting the Community” action day (1 day per year)
- Enjoy access to the DuluxGroup product ranges at a discounted rate
- The opportunity to work flexibly - we endeavor to work with our people to allow them to bring their best self to work
- For parents - a Parental Leave package of 20 weeks paid leave for the primary carer in Australia
- Enjoy true recognition through our various employee award schemes
- Access to learning and development opportunities to support your growth and development across multiple business units and locations
- There may be slight variations between Australia and New Zealand or Permanent and Fixed Term workers_

**Skills & Experience**
- Demonstrated experience in Salesforce administration
- Experience working across multi-cloud environments; sales, service, or marketing
- The ability to seek out improvements and drive process enhancements
- Certification in Salesforce administration or other salesforce certifications
- Passionate about providing great service and having a positive impact on peoples days.

**About DuluxGroup**

DuluxGroup is a leading marketer and manufacturer of premium branded products.

We employ approximately 4,000 people in Australia, New Zealand, Papua New Guinea, South-East Asia, China and the United Kingdom.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits current within our B&D business.

**B&D Garage Doors and Openers**

**B&D** is a leading Australian and New Zealand manufacturer and marketer of premium branded garage doors and automatic openers for residential and commercial use. The B&D Roll-A-Door has been named as one of Australia’s most successful innovations.

**Culture**

At DuluxGroup, we are united by a shared set of values and behaviours that guide the way we work. We offer a supportive and collaborative workplace that values a diversity of perspective. We strive for an innovative, flexible and inclusive workplace where employees can perform at their best.

DuluxGroup welcomes qualified applicants, regardless of your gender, sexual orientation, race, religion, age or disability. **Talent is our only criteria**. Let us know if you need any special accommodations to participate fully in the recruitment process.

**How to apply**

Click APPLY or contact Marium Hossain on +61 9006 3598** **for a confidential discussion.

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