IT Operations Officer

**About the Company**:

- We have been planning for massive company growth, and it starts **_NOW_**
- The 2025 year sees the business expand its IT workforce and we are seeking an experienced IT Operations Officer to join our Para Hills West Head Office.
- Liebherr-Australia’s experience, knowledge, and dedication to the highest quality and most reliable technology, makes us a respected leader and a trustworthy partner to industry. We sell and service earthmoving machinery, mining equipment, mobile cranes, tower cranes, maritime cranes as well as foundation and piling equipment throughout Australia and New Zealand. Are you ready to join the Liebherr family?

**About the Role**:
Reporting to the Team Leader, ICT Operations - you will be responsible for providing timely and efficient day to day IT support and solutions to various internal stakeholders as one of our onsite IT support officers.

Showcase your experience in IT as our newest Operations Officer (Senior Helpdesk) as you will play an important role in assisting the team meet increasing demands for ICT support. Your previous work experience in a similar Helpdesk environment is highly advantageous, together with strong customer service skills, clear communication skills.

**An essential requirement for this role is that there is an ON-CALL roster (for 1 week) on rotation**every 4-6 weeks where you will need to be available from 6pm until 6am whilst ON-CALL.**
- The business prides itself on safe, efficient and compliant execution of work and we reward staff through a positive work life balance,

**Skills and Duties**:

- With an immediate start available, you will be required to:

- Install, configure computer hardware, software, systems, servers, networks, printers and scanners
- Monitor and maintain computer systems and networks
- Respond in timely manner to all service issue requests
- Provide technical assistance support in person or over the phone
- Onboarding new starter IT requests
- Terminating user management via the internal offboarding process
- IT Asset Management
- Repairing and replacing equipment as necessary
- Testing new technology and training users
- Performing Helpdesk and IT based tasks
- Provide on the job training as required
- Have a strong commitment to safe work environment and continuous improvement
- Be a self-starter and able to work both autonomously and as part of a team.

**Personal Qualities**:

- Strong Literacy and numeracy skills
- Quick thinking and advanced problem-solving skills
- Savvy Analytical skills
- Clear verbal and written communication skills
- Exceptional customer service outlook
- Significant technical knowledge within a previous Helpdesk role

**Essential Requirements**:

- Degree qualifications in Information Technology or equivalent
- Current driver’s licence (C class minimum)

**Desirable Requirements**:

- Degree qualifications in engineering or systems administration
- ITIL qualifications

And most importantlydemonstrate a commitment to workplace safety and the safety of your co-workers

**Our Offer**:
**Diversity and Inclusion**:

- Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.

**Culture**:

- We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

**Benefits**:

- Paid Parental Leave | Bonus Leave | Purchase Leave | Early Access to LSL
- Corporate Health Insurance | Novated Lease | Travel Club | Soft skills and Leadership training programs Liebherr One Hub - Employee Discount Portal for Great Savings

**How to Apply**:

- Enquires to **Anita Aquilina - HR Officer**

**Applications close COB**:9th August 2025
- No agencies or third parties please.

**One Passion. Many Opportunities.**

**The company**:
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.

**Location**:
Liebherr-Australia Pty. Ltd.

1 Dr Willi