Business Process Improvement Specialist

**Business Process Improvement Specialist**

Since Youi emerged in 2008, we have built a strong challenger brand backed by awesome customer service We tailor our products to individuals and we’re there for our customers in their time of need, tailoring products to individuals and challenging the insurance industry to do better by the customer. Not only is our brand recognizable, but our service is genuine, and we have the customer satisfaction accolades to prove it. With over 1800 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels.

**About the role**

The Process Improvement Specialist will engage relevant stakeholders across all functions in the business to identify process improvement opportunities. They will effectively use data and business performance measures to identify significant opportunities for improvement.
- Leading and delivering complex, cross functional process improvement initiatives whilst ensuring effective change management for each improvement
- Champion a continuous improvement culture, introducing lean methodology tools and concepts to the business.
- Act as a Lean coach across other process improvement initiatives to support developing capability and establishing a continuous improvement culture
- Support the analysis, identification and triaging of improvement initiatives to ensure there is a constant pipeline of specialised improvement projects
- Have a passion for process and proven expertise working within collaborative and high performing teams

**About you**
- BPM / Continuous Improvement qualification - Green belt desired, or Industrial/Process engineering degree
- Proven experience in the management, execution or delivery of complex CI projects and initiatives
- Facilitating workshops to gather information and convert info into published documentation with clear actionable recommendations
- Stakeholder engagement and management
- Be able to liaise with all levels of stakeholders from front line advisors to executive level
- Time and project management skills to effectively complete programs of work according to schedules as well as prioritisation of work
- Experience understanding and/or using the following programs: (or similar)
- SharePoint Online
- MS Visio
- Atlassian (Jira/Confluence)
- BPMS (ARIS, iGrafx, GBTEC etc.)
- Microsoft Office
- Data and analytical skills
- Full comprehension of how CI can support the business to become more than a challenger brand
- Insurance Business Processes and regulatory awareness and understanding (desired)
- Queueing theory & Forecasting models

**The Youi Difference**

We’re well known for having one of the best company cultures in Australia and this extends into the Business Process team, how we interact with each other, and with the broader business. Whether it’s chatting to our CEO in the elevator (who favours shorts and t-shirt) or sharing your favourite camping spots with a colleague whilst waiting for your haircut or massage at The Hub at HQ, everyone is warm, friendly, and approachable and you’ll love getting to know the talented people that call Youi home.

We live and breathe our Human value and embrace flexible working. We have team members who work remotely and on different schedules, designed to suit their needs with a focus on employee wellbeing. We believe when you’re feeling your best, you’ll do your best work and that means awesome outcomes for our customers and our community.

**How to Apply**

If you would like to work for a dynamic, young challenger brand where you can progress your career whilst working with a great team committed to outcomes, then this role is for you

No agencies thanks, we've got this one covered.