Process Improvement Specialist

2 days ago

Sunshine West, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

This role sits within our Network Operations division, which includes our network operations for AP Northern & Southern, Startrack Road Express, Premium Operations, Air Freight, Fleet & Assets management, operations technology, automation and analytics and facility property.

Over the past couple of years Australia Post has made significant progress in the continuous improvement capability of the network operations team. In line with our Post26 strategy, we are creating new roles to sit within the Network Capability team dedicated to process excellence.

This team will be focused on standardising processes and identifying and executing major function & network wide continuous improvement projects.

**What you’ll deliver with us**

Australia Post is establishing a holistic approach to how it addresses process excellence enabling the acceleration of continuous improvement programs of work.

The establishment of a federated operating model will create enterprise consistency of methodologies, tools, processes, and overall capability - governed centrally and executed within each business area.

This role is accountable for the development and maintenance of a range of documentation to support newly established / optimised operational processes, and also play a key coaching role in developing technical writing expertise across the Network.

Working in a matrix structure, this role will partner with optimisation specialists and operational team members. This role will enable the strategic alignment between the Post26 Strategy, standards, processes and procedures by condensing and simplifying documentation.

**Your new role will be**:

- Ensure document control and knowledge management methodologies are implemented and maintained
- Document and maintain business process maps using Signavio
- Document and maintain operational procedures, standards and other related technical documentation. Ensure documentation supports the Network Operations Quality Management System, particularly enabling operations to achieve their Internal Control Check and ISO certification requirements.
- Coaching specialists in the Network in the development of process related materials.

**About you**

**You’ll also need**
- Demonstrated experience in establishing and maintaining quality working relationships with team members at all levels in the organisation in order to understand end to end processes
- An understanding of LEAN Six Sigma and business process mapping experience.
- A high level of organisational skills, time management capability and flexibility.

**How we’ll deliver for you**
- A unique transformation project that will mean you get to help shape the future of Australia Post.
- A progression opportunity as you work on a complex project.
- work at the forefront of the freight industry.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

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