Client Services Coordinator

2 weeks ago

Brisbane, Australia Edventureco Full time

We are a growing company with a great culture and a premium brand
- This is a is a fantastic opportunity to work with prestige clients
- EdventureCo is B-Corp certified and passionate about providing a positive impact

**Our work**
At Plain English Foundation, we help professionals to improve their business writing skills and communicate clearly through our tailored training and editing services.

Over the past 20 years, we have trained over 30,000 professionals and evaluated over 50,000 documents for more than 400 organisations. Our editors work on influential projects for an extensive range of government and private clients.

Did you know that online engagement across government and business has risen significantly in the last 2 years, increasing the need for clarity? Plain English Foundation is growing and needs an experienced Client Services Coordinator to join our team.

**The role**
As a member of the Training Team, you will support our trainers and clients. This involves using online platforms and systems to set up workshops, so we can deliver outstanding customer experience.

Your day-to-day will include:

- creating a smooth high-quality training experience for clients by managing training logistics and supporting internal workflow through our online platforms
- setting up and managing training events using a range of software and platforms, such as Dynamics 365 and Moodle
- providing ad hoc support to our clients with training coordination and administration to ensure information is processed accurately and promptly
- providing direct support to the training team resulting in high quality training outcomes
- provide ongoing participant support pre
- and post-training as needed.

You will be driven by success and bring attributes such as:

- a professional and engaging manner in person and on the phone
- flexibility and a problem-solving approach
- a focus on quality and accountability.

To support you in this role, you will have:

- an understanding of administration and client support services for training coordination
- an understanding of requirements for Management Consultancy/Training company
- experience managing administrative tasks promptly and accurately
- the ability to learn technology quickly and with confidence
- proficiency in Microsoft Office.

If you’re interested in joining the Plain English Foundation team, please provide:

- a detailed CV
- a covering letter outlining your experience.

**Our group**
Plain English Foundation is part of the EdventureCo group and we take life-long learning seriously. We strongly support professional development and we partner with other organisations across the group to help you achieve your career goals.

We support flexible working arrangements.

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