Service Operations Analyst

6 days ago

Sydney, Australia Onset Full time

Can we ask about your habits?

A great man once said - “We are what we repeatedly do. Excellence then, is not an act, but a habit.” We are talking about a company which has excellence for its habit for over a century.

The company has been in the habit of excellence in asset Management with a steady hand at the tiller. And they are looking for a Service Operations Analyst to provide support to the SIAM team with volumes, backlog, and reporting insights.

A 6-month contract role.

**Must-haves**
- Bachelor’s degree, or similar, technical learning skills accumulated from the workplace
- ITIL, SIAM, Agile or similar framework certification (preferred)
- Experience in a Service Management capacity managing and governing outsourced IT service providers
- Experience with ServiceNow, reporting and dashboards
- Ability to understand business needs and processes
- Ability to develop strong collaborative relationships
- Excellent attention to detail
- Excellent communication skills
- Strong reporting and documentation skills

**Sweet perks**
- Flexible work arrangements
- Work anywhere from Australia for 1 month
- 10 days additional leave to support community
- Education Assistance
- Purchase additional leave

**_ After all - software as an asset isn’t stable overtime, it needs to be maintained And for the Service Analyst it’s a habit to be on top._**

**_ _

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