Care Consultant

2 weeks ago

Victoria Park, Australia Kanda Full time

Deliver exceptional customer service and manage crucial client scheduling
- Thrive in a fast-paced role with diverse operational oversight & problem-solving
- Join a supportive team with great training and flexible working arrangements.

**The Role**
Programmed Care are a leading provider of disability, home & community care services across Australia.
We are seeking a dynamic and motivated individual to fill a casual role as a Care Consultant in our Victoria Park office (located in WA). Option to work from home 1 day per week is also available.
As the first point of contact with our company, the Care Consultant is responsible for:

- Providing high-quality customer service to all current & future clients & field employees
- Scheduling and rostering of field employees to our clients, creating and maintaining ongoing rosters and managing ad-hoc scheduling changes as required
- Managing our incoming phone line, responding to all inquiries promptly and professionally
- Day-to-day operational oversight of employee and client service delivery, escalating issues and working with the team to resolve them promptly
- Reporting of injuries, incidents and complaints using appropriate business procedures

The role involves significant training and development opportunities and will require a high degree of attention to detail and excellent customer service skills.

**Key Requirements**
- Proven experience working in a call centre, customer service, allocations or scheduling/rostering role
- Strong IT skills and an ability to learn new systems quickly
- Knowledge of the staffing/labour hire industry is ideal
- Administrative experience
- Experience or knowledge of the disability or health sector will be looked upon favourably

**About Us**
At Kanda, we’re more than a care provider - we’re a community. Backed by decades of experience, we deliver personalised support solutions that embrace the complexity of life. Our services span disability and NDIS support, children, youth and family services, aged home care, veterans’ care, and community nursing.

We are committed to fostering an inclusive environment where every individual can achieve their highest potential. Our team of compassionate professionals works collaboratively to ensure our clients receive the support they need to live fulfilling and independent lives.

We are always looking for passionate, talented individuals to join our team.

**What We Offer**
- Ability to work 1 day per week from home
- Attractive re numeration
- Work within a supportive and passionate team dedicated to providing the best possible service to our clients & staff
- Access to our EAP program
- A flexible & inclusive working environment
- Substantial training and development
- Career development opportunities

If you are interested in contributing to an organisation that supports the needs of people living with a disability and working in a fast-paced role with a high performing team, then this is the role for you.
- We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome - they are essential to our success._

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