Growth Operations

About Avant
Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.
Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.
About the Role
To enable the Growth division to achieve new business acquisition, retention targets and business plans by providing support to BDMs and the Growth Leadership Team, enabling effective and efficient flow of information, processes and procedures, within the team, and across other business units in the Avant group.
Reporting to the Growth Operations and Corporates Manager, this role supports the effective and efficient operations of the Medical Indemnity business development team. It encompasses various administration and operational processes, internal customer service, and is reliant upon building and maintaining effective stakeholder relationships across the business.
While the majority of the role is internally facing, this position will also be required to support the Growth Operations and Corporates Manager with the management and retention of a small portfolio of high value corporate accounts, including the preparation of regular invoicing.
**KEY ACCOUNTABILITY 1**: Ongoing management support for corporate and group accounts
**Key Activities**:

- Point of contact for existing corporate accounts
- Coordinate with Avant’s ME team and other relevant parts of the business to ensure superior service to our corporate accounts.
- Supporting the invoicing process for corporate accounts
- Review and coordinate our practice group arrangements to ensure they are documented and recorded correctly.

**KEY ACCOUNTABILITY 2**: Monitor and support the achievement of acquisition and retention objectives.
**Key Activities**:

- Provide support to the Growth Leadership Team (GLT) by the delivery of regular performance reporting.
- Provide support to the GLT to comply with all Avant policies and procedures.

**KEY ACCOUNTABILITY 3**: Provide operational support to the BDM team to achieve sales targets
**Key Activities**:

- Actively provide the team with information to support delivery of sales budgets.
- Provide process and procedure advice and support to the BDM team
- Support all team members to comply with current legislative obligations and company policies

**KEY ACCOUNTABILITY 4**: Engage with and collaborate with all areas of Avant in order to deliver excellence for our members.
**Key Activities**:

- Develop and maintain high quality relationships with key internal stakeholders based on trust, credibility, and support.
- Monitor Service levels and negotiate with key internal stakeholders to support the SLA
- Comply with, support all team members comply with, current legislative obligations and company policies.
- Co-ordinate requests from the wider divisional team and business development team into marketing and other departments (i.e. Member Services, Underwriting etc)
- Coordinate individual and group discount submissions to Portfolio Management
- Demonstrate strong influencing skills and comply with Avant values

**KEY ACCOUNTABILITY 5**: Support and contribute to process documentation and business improvement activities as directed.
**Key Activities**:

- Support the review and documentation of sales processes and procedures.
- Assist with development of tools and templates used by the Growth / Business Development team

PERSONAL QUALITIES/CRITICAL COMPETENCIES
- Proven experience in a service-oriented role, with a strong track record of delivering excellent customer service.
- Results focused.
- Attention to detail, highly organised and commitment to delivering quality work.
- Problem solving.
- Ability to maintain accurate records and handle sensitive information with confidentiality.
- Strong analytical skills with the ability to identify and implement process improvements.
- Self-starter and excellent team player.
- Excellent communication and interpersonal skills.

EXPERIENCE/INDUSTRY
- 3+ years of working in a service culture.
- Client management or service experience, ideally in an insurance / professional service / financial services environment
- Excellent planning and delivery capability - record of strong outcomes

KEY SKILLS
- Solid customer service skills
- General computer skills (MS office)
- Proven expe