Traineeship - Care Services Officer

**Traineeship Offer
- Care Service Officer**

**Location: Bendigo 3550**
**Position: Part-Time (30 hrs per week)**
**Monday to Thursday**
**Reports to: Senior Care Coordinator**

**About Simply Helping Loddon Mallee**:
Simply Helping Loddon Mallee is dedicated to providing a diverse range of home care, aged care, and NDIS disability support services. Based in Bendigo, we serve the Loddon Mallee region. Our mission is to help people live comfortably in their own homes and avoid unnecessary moves to residential care. We pride ourselves on offering flexible, high-quality services tailored to each individual’s unique needs, ensuring they have the choice and control they deserve over their care and support both at home and within the community.

**About the Role**:
Simply Helping Loddon Mallee is seeking a person wanting to learn the role Care Service Officer through a traineeship role. It is an Office based role and in this role, you will create and maintain a professional relationship between clients and field staff and office. You will monitor the case management system, monitor and maintain client records, ensure best practice service delivery following Simply helping Loddon Mallee's policies and procedures.

**Key Responsibilities**:
1. Client Onboarding, Care Delivery & Review:

- Complete onboarding documentation of clients' needs, preferences, and goals for
- care.
- Collaborate with clients, families, and healthcare professionals to develop

individualised care plans.
- Ensure care delivery aspects are regularly reviewed and updated to reflect changing

needs and preferences.

2. Care Services and Scheduling:

- Coordinate care services by scheduling and assigning appropriate caregivers based
- on client requirements and caregiver skills in collaboration with the rostering team.
- Maintain open communication with caregivers to ensure they are adequately

prepared and informed about client needs.
- Monitor service delivery and address any issues or concerns promptly to maintain

quality care.

3. Client Advocacy and Support:

- Serve as the primary point of contact for clients and their families, providing
- support, guidance, and advocacy as needed.
- Advocate for clients' rights, preferences, and choices in all aspects of care delivery.
- Offer emotional support and reassurance to clients and families, fostering a trusting

and compassionate relationship.

4. Collaboration and Communication:

- Collaborate with internal teams, including caregivers, administrators, and the
- Rostering Team to coordinate care services effectively.
- Communicate regularly with healthcare professionals, case managers, support

coordinators, community organisations, and other stakeholders to ensure coordinated care delivery.
- Facilitate interdisciplinary meetings to review client progress, address concerns, and

adjust care delivery as necessary.

5. Documentation and Compliance:

- Maintain accurate and up-to-date documentation of aligned client assessments, care
- plans, and service delivery in collaboration with the admin team and in accordance with organisational policies and regulatory requirements.
- Ensure compliance with privacy regulations and confidentiality standards when handling sensitive client information.
- **Qualifications and Skills**:

- Previous experience in in an office environment with strong customer service skill.
- Proficient in Microsoft Office.
- Strong focus on virtual team management.
- Effective problem-solving skills in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Commitment to maintaining high service quality standards.
- **Education and Experience**:

- Certificate IlI or equivalent in healthcare administration, business management, or a
- related field preferred.
- Prior experience, particularly in home care or disability services desirable.
- Care Link software or similar systems is advantageous.
- Strong experience working in the community/not for profit sector.
- Previous experience with admin and support worker role

Part-time traineeship available for this role.

Some out-of-hours work may be required.

Application Instructions:
Please submit your resume and cover letter outlining your relevant experience and qualifications.

**A traineeship where you can develop a career, making a difference in the community.**

**Job Type**: Part-time

Pay: From $37,440.00 per year

Expected hours: 30 per week

**Benefits**:

- Maternity leave
- Professional development assistance
- Travel reimbursement

Schedule:

- Monday to Friday

Supplementary Pay:

- Performance bonus

Application Question(s):

- Must be willing to complete First Aid and CPR

Have Working with Childrens Check
Clear NDIS Worker Screening Check
Clear Police Check
Covid & Flew vaccinations
Have access to a car
Full Victorian driver license

Work Authorisation:

- Australia (required)

Work Location: In person