Care Service Officer

**Care Service Officer**

**Location: Bendigo 3550**
**Position: Part-Time (30 hrs per week)**
**Monday to Thursday**
**Reports to: Senior Care Coordinator**

**About Simply Helping Loddon Mallee**:
Simply Helping Loddon Mallee is dedicated to providing a diverse range of home care, aged care, and NDIS disability support services. Based in Bendigo, we serve the Loddon Mallee region. Our mission is to help people live comfortably in their own homes and avoid unnecessary moves to residential care. We pride ourselves on offering flexible, high-quality services tailored to each individual’s unique needs, ensuring they have the choice and control they deserve over their care and support both at home and within the community.

**About the Role**:
Simply Helping Loddon Mallee is seeking a dedicated Care Service Officer to join our team. It is an Office based role and in this role, you will create and maintain a professional relationship between clients and field staff and office. You will monitor the case management system, monitor and maintain client records, ensure best practice service delivery following Simply helping Loddon Mallee's policies and procedures.

**Key Responsibilities**:
1. Client Onboarding, Care Delivery & Review:

- Complete onboarding documentation of clients' needs, preferences, and goals for
- care.
- Collaborate with clients, families, and healthcare professionals to develop

individualised care plans.
- Ensure care delivery aspects are regularly reviewed and updated to reflect changing

needs and preferences.2. Care Services and Scheduling:

- Coordinate care services by scheduling and assigning appropriate caregivers based
- on client requirements and caregiver skills in collaboration with the rostering team.
- Maintain open communication with caregivers to ensure they are adequately

prepared and informed about client needs.
- Monitor service delivery and address any issues or concerns promptly to maintain

quality care.3. Client Advocacy and Support:

- Serve as the primary point of contact for clients and their families, providing
- support, guidance, and advocacy as needed.
- Advocate for clients' rights, preferences, and choices in all aspects of care delivery.
- Offer emotional support and reassurance to clients and families, fostering a trusting

and compassionate relationship.4. Collaboration and Communication:

- Collaborate with internal teams, including caregivers, administrators, and the
- Rostering Team to coordinate care services effectively.
- Communicate regularly with healthcare professionals, case managers, support

coordinators, community organisations, and other stakeholders to ensurecoordinated care delivery.
- Facilitate interdisciplinary meetings to review client progress, address concerns, and

adjust care delivery as necessary.5. Documentation and Compliance:

- Maintain accurate and up-to-date documentation of aligned client assessments, care
- plans, and service delivery in collaboration with the admin team and in accordancewith organisational policies and regulatory requirements.
- Ensure compliance with privacy regulations and confidentiality standards when

handling sensitive client information.**Qualifications and Skills**:

- Previous experience in scheduling or workforce management, preferably using
- Care Link software.
- Strong focus on virtual team management.
- Effective problem-solving skills in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Commitment to maintaining high service quality standards.**Education and Experience**:

- Certificate Ill or equivalent in healthcare administration, business management, or a
- related field preferred.
- Prior supervisory experience, particularly in home care or disability services

desirable.
- Familiarity with Care Link software or similar systems is advantageous.
- Strong experience working in the community/not for profit sector.
- Demonstrated understanding of the National Disability Insurance Scheme Act 2013,

My Aged Care and the Home Care Packages Program.care and disability support services.
- Awareness and appreciation of current prevailing legislation and regulation in aged
- Previous experience within a similar role**Compensation**:

- Part-time position with a salary based on competencies, qualifications, and experience. Some out-of-hours work may be required.

Application Instructions:
Please submit your resume and cover letter outlining your relevant experience and qualifications.

**Join us in making a difference**

**Job Type**: Part-time

Pay: From $28.69 per hour

Expected hours: 30 per week

Schedule:

- Monday to Friday

Supplementary Pay:

- Performance bonus

**Education**:

- Certificate I - IV (required)

**Experience**:

- Customer support: 1 year (required)

Licence/Certification:

- PC, NDIS, WWC (required)

Work Authorisation:

- Australia (required)

**Location**:

- Bendigo, VIC 3550 (required)

Willingness to travel:

- 25% (required)

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