Contact Centre Operator

1 week ago

Melbourne, Victoria, Australia Ingenico Full time $62,507 per year

Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers to do more with payments. Active in 37 countries, with over 3,500 employees we have been at the forefront of the commerce landscape for over four decades. With more than 40 million payment devices deployed worldwide, powered by over 2,500 apps, the company is servicing the needs of millions of consumers everyday. Through our advanced integrated solutions and network of partnerships, we simplify the world of payments and bring value added services to move commerce forward.

We have an exciting opportunity to join our team. You will be part of a dynamic and innovative culture where new ideas are encouraged, and collaboration is key.

Develop your Technical Support career with us with a global leader in the fintech market Rotating roster 37.5 hours. Mon-Sun 6:30AM-8:00PM including night/weekend rates

____

Level 1 Operator (Technical Support)

Preston

$62,307 base + superannuation + weekend and public holiday rates

Why Ingenico?

· Career development opportunities

· Flexible & hybrid working options

· Paid parental leave

· Public holiday swapping

· Birthday leave – a day off during your birth month

· Access to EAP free counselling sessions

· Fun social club events

Your Next Role

If you are looking to start your Technical Support career with a global leader in the fintech market, then this is a great opportunity for you Perhaps you are looking for a change from retail, hospitality or similar and want a new challenge?

Reporting to the Team Leader, the Contact Centre Level 1 Operator will be responsible for providing technical and customer support to our customers of Ingenico. You'll help to understand their problems and find and offer timely solutions.

This is a Permanent, Full-time role based onsite in Preston, and you will work on a rotating roster between Monday to Sunday from 6:30AM to 8:00PM (considering the normal work week 37.5 hours).

A typical day would look like:

· Answering a high volume of calls from our customers that need troubleshooting support with their EFTPOS machine

· Meeting daily KPIs

· General reporting and administration

What you'll need to succeed

· Strong communication and problem-solving skills

· Proficient in Microsoft Office

· Experience in working towards KPIs desirable

· Previous customer support experience desirable

About Ingenico

Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide.

We provide merchants with a comprehensive and innovative range of services and solutions that eliminate payment complexity and make purchasing quick, seamless and secure for consumers, whatever the sales channel or payment method.

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