Desktop Support Analyst

5 days ago

Melbourne, Australia Placing Heads Full time

**_The Company_**

Our cllient's are a boutique style IT Managed Services Provider and are committed to quality customer care and service to their clients.

Due to considerable growth in the last few months they are now in the market for a stand-out IT Technician to join their warm and welcoming team of professionals.

They currently service the Melbourne, Bayside and Mornington Peninsula area and work from their home office.

**_The Role_**

The role offers a great work life balance with hours from 9:00am through to 5:30pm, Monday - Friday.

Your Responsibilities will include:

- Inhouse, remote and onsite technical support of a diverse client base.
- Managing / responding to service desk requests/ client incidents
- Resolve issues quickly to thier customer's satisfaction.
- Troubleshooting desktop and server problems for customers.
- Working effectively as part of a team
- Ticket creation and reporting for all tasks.
- Maintain regular written and oral communication with clients and their users
- Maintenance and support of server hardware and software
- Updating change documentation for client networks
- Ensure that client tickets are being closed and falling within their assigned SLA’s
- Management of MS Office 365 licensing and related tasks
- Scheduling of remote and onsite services for clients.
- Monitoring of client backup and antivirus.
- Updating internal and client work procedures as needed.
- Other tasks as directed.

Key Criteria
- Broad network knowledge (Domains, DNS, Wireless, LAN, FTP, VPN).
- At least 2 years of experience in a similar support role would be advantageous, but would look at an entry level GUN
- Strong computer diagnostic skills.
- The ability to follow through each job to completion without oversight.
- Microsoft Office 365 Administration - MS Exchange, SharePoint, OneDrive, and Teams
- Must meet a high level of professional customer service.
- Have a roadworthy vehicle and a valid driver’s license
- Excellent communication skills.
- Complete a police check and working with children check

This is a lovely opportunity for someone who is looking to work in an informal and welcoming environment, where they would be valued and respected and will love going to work.

Placing Heads. Your job IS our Business

  • Desktop Support Analyst

    2 weeks ago

    Melbourne, Australia Corrs Chambers Westgarth Full time

    DESKTOP SUPPORT ANALYST - 492883 - Melbourne - Technology - Full time **Join Corrs Chambers Westgarth, Australia's leading independent law firm.** The Desktop Support Analyst will help meet the firm's goals and objectives through the efficient delivery of hands-on technical support and assistance. **At Corrs, we help you achieve your ambition - at every...

  • IT Desktop Support

    2 days ago

    Melbourne, Victoria, Australia Emmbr Full time $60,000 - $90,000 per year

    L1/L2 Desktop Support Analyst3-month Daily Rate Contract - Potential extensionInner-west Melbourne LocationThis is a great opportunity for a Level 1/2 Desktop Support Analyst to join a fantastic team, as part of a highly respected Inner Melbourne Public Sector Organisation. The role will initially be a 3-month contract, with an opportunity to extend for a...

  • Desktop Support Analyst

    2 days ago

    Melbourne, Australia Anton Murray Consulting Full time

    Melbourne- Ancillary Areas- Contract or TemporaryOur client is a global financial services business looking for a Desktop Support Analyst to join on an initial contract. Position Overview: - Provide a concierge service for both high profile and standard Audio Visual and Video Conference related meetings. - Ensure that hardware is available for new...

  • Desktop Support Analyst

    2 days ago

    Melbourne, Australia Beca Full time

    **Beca** **Be involved. Be heard. Belong.** Beca is one of the largest employee-owned professional services consultancies in the Asia-Pacific region. Our team of 3300-plus is diverse enough to bring a wide range of perspectives and expertise to every client and challenge, creating resourceful, smart solutions from our collective experience and...

  • Desktop Support Analyst

    41 minutes ago

    Melbourne, Australia Arup Full time

    A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects. We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate...

  • Desktop Support Analyst

    1 week ago

    Melbourne, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

    **Job no**: V13878 **Work type**: Ongoing Full Time **Location**: Melbourne **Categories**: Service/Help Desk The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by...

  • Desktop Support

    5 days ago

    Melbourne, Australia Total IT Global Full time

    Main Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...

  • Desktop Support

    5 days ago

    Melbourne, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • Desktop Support

    2 days ago

    Melbourne, Victoria, Australia EIL Global Full time $60,000 - $80,000 per year

    Job Description:Key Responsibilities Include:· Provide technical support either by phone, remote access or deskside visits as needed· Respond to IT issues; Desktop/Laptop troubleshooting, installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support· Smart Hands and Feet support if required·...

  • Desktop Support Analyst

    5 days ago

    Melbourne, Australia Placing Heads Full time

    **_The Company_** Our cllient's are a boutique style IT Managed Services PrIovider and are committed to quality customer care and service to their clients. Due to considerable growth in the last few months they are now in the market for a stand-out IT Technician to join their warm and welcoming team of professionals. They currently service the Melbourne,...