Business Support Administrator

7 days ago

Springwood, Australia Aero Group Full time

**Job Title**: Business Support / Administration Officer
**Location**: Brisbane (Springwood office)
**Employment Type**: Full-time

**Support the Engine Room of a Growing Accounting Firm**

We are a mid-tier accounting firm known for delivering outstanding service and fostering a collaborative, people-first culture. As we continue to grow, we're seeking a proactive **Business Support / Administration Officer** to streamline internal systems, support day-to-day operations, and coordinate with external vendors.

Based at our Springwood office, you’ll play a vital role across our QLD operations.

**Key Responsibilities**

**Operational Support**
- Be the first point of contact for staff and client operational issues
- Maintain workflow systems, prepare tax return collations, and support ASIC and ATO compliance
- Handle company and trust setups, accounts payable/receivable, and general office admin
- Manage correspondence, job flow, and office documentation

**Systems & Process Management**
- Oversee and improve internal form systems and administrative workflows
- Identify and implement process improvements for greater efficiency

**IT & Systems Troubleshooting**
- Resolve basic technical issues (e.g., logins, software access)
- Liaise with IT support and escalate as needed

**Project & Vendor Management**
- Coordinate with external providers (e.g., IT, software, marketing)
- Lead or assist in the implementation of new systems or process rollouts

**Communication & Stakeholder Engagement**
- Provide clear and professional responses to staff and client queries
- Collaborate across teams to ensure smooth information flow

**Team Enablement & Onboarding**
- Set up new staff with tools and systems
- Deliver basic training on internal admin tools and processes

**What We’re Looking For**
- Minimum 2 years’ experience in a business support, admin, or operations role (accounting firm experience preferred)
- Strong multitasking, organisational, and documentation skills
- Confident using Google Suite, Xero, and other accounting-related software
- Experience coordinating with stakeholders and managing projects
- Clear communicator with a team-oriented mindset and service-focused attitude

**What We Offer**
- A supportive, down-to-earth team culture
- Autonomy and flexibility in your role
- Opportunities to lead projects and influence systems
- Ongoing training and professional development
- Regular team activities and wellbeing initiatives

**Ready to join a firm that values initiative, innovation, and operational excellence?**

**Job Types**: Full-time, Part-time, Permanent

Pay: From $75,000.00 per year

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- No weekends

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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