Service Coordinator

**Empowering careers at ARJO**

**At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?**

**This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.**

**About the Role**
One of our valued Service Coordinators, based in the Spare Parts division is about to go on parental leave, so we are looking for an experienced, enthusiastic, professional and self-motivated Service Coordinator to fill in while she is away. We are currently predicting that this role will be 12 months, but that may change depending on her needs and with a commencement date around mid to end of August 2025.

Reporting to our Technical Support Manager, this role is responsible for the coordination of spare parts supply for the Field Service team and our external customers across Australia, and based in Eastern Creek NSW.

The Service Coordinator-spare parts works collaboratively with the Sales, Warehouse and Operations teams.

If this sounds like you, we would love to hear from you.
- Answer customer calls and resolve issues in a timely & effective manner
- Manage spare parts requirements for key customers
- Process and distribute Spare parts quotations and Invoices
- Assist with preparation and follow up of quotations for services contracts, spares & consumables
- Coordinate work performed by sub-contractors including raising Purchase Orders and processing invoices
- Support Service Managers and Teams with spare parts queries
- Spare parts management including maintenance of correct inventory
- General Administration Duties, reception, filing, distribution of mail etc.

**To be successful in this position, you will possess**:

- A relevant TAFE diploma is highly regarded but not essential
- At least 2-4 years administration experience, preferably in a technical environment
- Customer relationship management experience
- Experience with ERP system beneficial
- Be enthusiastic and able to work autonomously
- Be able to create and maintain relationships with other staff and customers
- Strong communication skills are essential

**What we will offer in return**
Work in a highly engaged and vibrant workplace culture, which includes:

- Great Place to Work - Certified
- A flexible work environment, including hybrid (remote and office) work arrangements,
- Paid Parental Leave Scheme.
- Employee Assistance Program
- Our Guiding Principles Reward and Recognition.
- Continuing education and career development plan

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

**Why diversity matters to us**
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Successful applicants will be required to undergo relevant reference checks, police and a pre-employment medical check (including a drug & alcohol screening) prior to appointment.
For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits.

We look forward to receiving your resume and cover letter

**About Arjo**

**At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.