Operations Manager, Twitch Brand Partnerships Studio

5 years experience in hands-on project management, creative or operations roles within the advertising, media or marketing industries
- Proficiency in Excel and Salesforce a must; Ability to analyze data sets to identify and correct anomalies accurately and efficiently.

Job summary

About Twitch...

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. We’re always live at Twitch. Stay up to date on all things Twitch on Linkedin, Twitter and on our Blog.

The role and you...

We're looking for a Creative Operations Manager for APAC to join our award-winning Brand Partnership Studio.

Blending traffic management with creative operations, this role will contribute significantly to all aspects of creative workflows for Twitch’s internal creative studio to drive Twitch’s sales goals.

You will be the pivotal point between our Creative Strategy, Program Management, Creative Production, Client Services and Sales teams to support the implementation, management and compliance of our software and systems, including defining and optimizing workflows, processes and measurement.

A natural and detail-oriented project manager, you will manage our sales pipeline for incoming creative activations and work with the regional head of the Brand Partnership Studio to optimise existing resources and plan for future growth.

You will live and breathe Salesforce, Asana and Excel and develop reporting mechanisms that monitor the utilization, capacity, volume and velocity of the team.

You will have a creative background and you’ll know how content comes to life - whether that experience comes from digital, video, audio or social. You’ll proactively spot opportunities to simplify and optimise our workflows, enabling us to produce our award-winning creative work more efficiently and achieve Twitch’s sales goals.

Key job responsibilities
- Collaborate with the Sales team to ensure clear pipeline forecasting, transparent prioritization methods and delivery at scale.
- Review incoming new project exception requests and independently scope project milestones, workload and overall effort through collaboration with PYM
- Ensure efficient workflows and handoffs between cross-functional team members
- Help maintain processes and proactively look for opportunities to improve day-to-day and long-term planning and workflows.
- Scope out potential third party software to improve efficiencies of existing processes
- Analyse commercial data, such as sales results and budgets, and build effective accessible self-service dashboards to visualize data
- Be the initial point of contact to troubleshoot issues around campaign creation.
- Support the Head of Global Operations to ensure consistency across global markets
- Be a representative and point of contact for the Creative team by evangelizing our mission and explaining processes and ways of working to cross functional partners

About the team

The Twitch Brand Partnership Studio empowers brands to create on Twitch.

We do this through a variety of capabilities including but not limited to creative strategy, program management, production, interactive tech, and talent relations, delivering custom programming, formats, sponsorship integrations, influencer strategies, and live interactive experiences.

We are driven by a strong, diverse culture, reflective of the Twitch service, community, and creators which we create on and with.
- High proficiency and experience implementing creative project management software and tools.
- Ability to adapt to new strategies, processes, and communication platforms with a positive attitude in driving adoption.
- Ability to earn and build trust with diverse stakeholders and senior management
- Continuous improvement mindset with structured problem solving skills.
- Excellent verbal, written communication and presentation skills.
- Strong collaborator with highly effective relationship and partnership skills.
- Ability to structure ambiguous problems, analyze complex processes, synthesize data and drive toward insights and solutions.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.