CX Operations Specialist

Join Us to Shape Exceptional Experiences

Let's talk about the Team

The CX Ops & Futures team is how we make great experience design possible at scale. We're a small, high-impact group with two connected areas of focus:

• CX Ops supports the day-to-day systems, tools, and processes that help design and research run smoothly.

• CX Futures explores what's next, helping ResMed stay ahead through insight, foresight, and storytelling.

This role is grounded in CX Ops, with the flexibility to work across key functions like research operations, design tooling, vendor onboarding, and cross-functional enablement. You'll get exposure to the full ecosystem of how CX operates, and play a vital role in making sure great work is easy to deliver.

We partner closely with Product Management, Engineering, and Delivery to keep CX integrated, efficient, and focused on what matters most to our customers. From design tool governance and templates to insights coordination and intake systems, our job is to clear the path so others can do their best work.

Let's talk about Key Responsibilities

• As a CX Operations Specialist, you'll play a pivotal role in the day-to-day running of our CX activities:

• Coordinate and support CX research and design initiatives within product squads

• Help manage intake and prioritisation across the CX Ops backlog

• Maintain shared assets and systems (e.g. templates, documentation, CX playbooks)

• Operationalise design, research & content rituals - from sprint reviews to usability test readouts

• Track usage of tools like Jira, Figma, Confluence - and support training as needed

• Liaise with Procurement, Legal, and Privacy to streamline vendor onboarding and reduce friction

• Assist in synthesising market, customer, and competitor insights into usable intelligence

• Prepare clear, compelling summaries or readouts that help communicate progress, blockers, and wins

• Contribute to research ops infrastructure - from recruitment to compliance to insight repositories

• Keep CX teams informed and connected, helping bridge across disciplines and teams

Let's talk about the Core Pillars of the Role

• Process & Delivery: Streamline workflows, manage intake, support delivery coordination

• Tools & Systems: Maintain design tools, templates, rituals, and onboarding resources

• Insight Ops: Support research logistics, compliance, and knowledge management

• Cross-Functional Enablement: Help CX navigate Legal, Procurement, Privacy, and other partners

Let's talk about You

• You're someone who can turn chaos into structure, ambiguity into clarity, and energy into execution. You:

• Have a strong bias for getting things done, with attention to both detail and impact

• Thrive in dynamic, fast-moving environments where no two days look the same

• See systems, not just tasks, and are always looking for how things can run better

• Know how to work across design, research, product, and engineering; and speak their language

• Bring a positive, proactive mindset to every interaction

Let's talk about Qualifications and Skills

• Experience in CX, Design Ops, UX Ops, Research Ops, or a related coordination role

• Strong organisational skills and the ability to manage multiple moving parts

• Familiarity with tools like Figma, Jira, Miro, Confluence, etc.

• Excellent communication and collaboration skills

• A learning mindset - curious, adaptable, and ready to jump in wherever needed

Why This Role Matters

When CX Ops is working well, the whole organisation feels it.
We reduce friction, build confidence, and help teams focus on the work that matters.

This is a hands-on role with broad scope, perfect for someone who wants to go deep on how design and research teams work, and who's energised by making those systems smarter, simpler, and more scalable.

#LI-APAC

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant.