Clinic Receptionist/administrator

**About SereneKids Therapy**:
Welcome to SereneKids Therapy, located in the vibrant Kingsgrove, NSW. We specialise in paediatric occupational therapy, helping children aged 2-12 unlock their full potential. Our clinic, nestled near convenient public transport and cozy cafes, offers a dynamic and supportive environment for both our clients and team members. Join us and be part of a mission-driven team dedicated to making a positive impact on children's lives and their families.

**Who We Are Looking For**:
We're on the hunt for a dedicated Clinic Receptionist/Administrator to be the welcoming face and organisational backbone of our clinic. This role is perfect for someone who thrives in a fast-paced environment, enjoys multitasking, and possesses a friendly, service-oriented demeanor. Your primary responsibility will be ensuring our clinic operates smoothly and efficiently, providing top-notch administrative support and a warm welcome to our clients and their families.

**Key Responsibilities**:

- Serve as the first point of contact for clients, greeting them in person and answering incoming calls with a friendly and professional manner.
- Manage client bookings, inquiries, and administrative tasks with precision and care.
- Scheduling appointments efficiently to optimise therapists’ schedules and client satisfaction.
- Managing client records and documentation with attention to accuracy and privacy.
- Providing administrative support for daily billing and insurance claims processing.
- Managing outstanding invoices and ensuring timely payment follow-ups.
- Support the clinic director and therapists by handling additional administrative tasks as needed.
- Assist the director in maintaining and updating policies and procedures to ensure compliance and best practices.
- Maintain the clinic’s cleanliness and ensure supplies are well-stocked.
- Assisting in the coordination of clinic events.
- Assist in managing social media presence, newsletter and contribute to the clinic's growth initiatives.

**What We Offer**:

- A supportive, engaging team environment that values fun and collaboration.
- The opportunity to build valuable skills in a healthcare setting.
- The chance to make a real difference in the lives of children and their families.
- A family-friendly workplace with a strong focus on work-life balance.
- Regular team-building activities and a culture that celebrates diversity and inclusion.
- Competitive salary package with opportunities for advancement based on performance.

**What You Will Bring**:

- Prior experience in administrative roles, preferably within an occupational therapy clinic.
- Exceptional communication and organisational skills, with a knack for multitasking.
- Proficiency with practice management systems (e.g., PracSuite, Halaxy, Cliniko) and tech-savviness.
- Excellent telephone etiquette and the ability to manage multiple phone lines.
- A proactive approach to problem-solving and the ability to handle confidential information with discretion.
- A positive attitude and the ability to work well under pressure.
- Has a keen interest in contributing to social media and marketing efforts.
- Demonstrates creative flair with the ability to support social media content creation and newsletter development.

**How to Apply**:
**Important Note**:
Join SereneKids Therapy and become part of a team that's dedicated to creating a supportive and nurturing environment for both our clients and staff. We can't wait to welcome you aboard

Pay: $55,000.00 - $75,000.00 per year

Work Location: In person

Application Deadline: 18/10/2024