Technology Systems Coordinator Vrn 12/23

**Award Classification**: Level 5 - 7

**Employment Conditions**:

- Queensland Local Government Industry (Stream A) Award - _
- State 2017_

**Department / Branch**: Corporate & Financial Services / Financial Services

**Principal Location**: Shire Office, Hughenden

**Reports to**: Director of Corporate & Financial Services (or as directed)

**Direct Reports**:1

**Flinders Shire**

**Our Vision**:Flinders Shire - a place of discovery, opportunity and lifestyle

**Our Mission**:To promote quality of life through leadership, attitude and respect

**Our Values**:

- A Caring Philosophy
- Pursuit of Excellence
- Teamwork
- Local Ownership
- Communication
- Leadership
- Recognition

**The Department**

**Position Objective**

The Technology Systems Coordinator is responsible for providing technical advice relating to ICT
across Council and to undertake day to day trouble shooting and maintenance activities to ensure
that ICT systems are meeting user needs within the organisation.

As a representative of Council, demonstrated professionalism and a commitment to a high level of
service and continuous improvement in the best interest of Council and the Community are
essential.

**Financial Control**

**Corporate Planning &**
**Performance**

**Audit & Business**
**Improvement**

**Accounts Payable /**
**Receivable**

**Revenue**

**Procurement / Stores**

**Corporate & Financial Services**

**Business Services**

**Customer Service**

**Compliance Administration**

**Environmental Health &**
**Building Administration**

**Record Management**

**Website Maintenance**

**Internal Systems Support**

**Administration**

**Systems Support**

**Information Technology**

**Communication systems**

**and support**

**Cyber Security**

**Onsite network**
**management**

**Technical Support**

**Governance**

**Corporate Planning &**
**Performance**

**Complaints & Disclosures**

**Risk Management**

**Training Compliance &**
**Analysis**

**Governance Support**

**Key Responsibilities**

**_Information Technology _**
- Manage, support and maintain the ICT function and infrastructure, providing system

administration and technical support and advice to end users within Council
- Be the designated link with Council’s ICT Solutions providers and troubleshoot technical

issues as they arise
- Provide or source training for all ICT end users, including induction of new employees, in

consultation with the Director of Corporate and Financial Services and HR
- Manage the ICT contractors to make sure their services are being delivered as per the

agreed Service Level Agreements and contracts

maintenance of software modules and other databases to meet Council requirements and
needs
- Assist the Director of Corporate and Financial Services with budget preparation relating to

ICT needs and priorities
- Responsible for the management of Councils ICT budget
- Provide the organisation with all necessary technical advice relating to ICT including

Security, Cybersecurity and Privacy Management as determined by industry best practice
- Procure, Plan, install and co-ordinate the software and hardware upgrades including

maintaining a current register of software licenses and asset register
- Keep up to date with industry ICT technology changes and assess and make

recommendations to the Director of Corporate and Financial Services on potential system
development and quality control standard improvement opportunities
- In consultation with the Director of Corporate and Financial Services, ensure relief

arrangements for any absences of the ICT Coordinator to ensure the ongoing integrity of
Council’s ICT system
- Develop, implement and review ICT strategy, Policies and Procedures including Induction

Manual
- Manage and Deliver any ICT related projects across the Council as directed by the Director

of Corporate & Financial Services
- Manage the telecommunications account and Authority Support Account as the Authorised

representative from the Council.
- Maintain good relationships with internal & external stakeholders

**_General_**
- Consistently complete allocated tasks to a high standard and within agreed timeframes
- Undertake other tasks up to and including your competency and level
- Actively promote the values of the organisation to staff
- Actively participate in identifying, recommending, developing and implementing measures

through which allocated tasks and responsibilities may be carried out more effectively and
efficiently
**_Administration _**
- Ensure general administration and records management requirements are being met
- Provide courteous and professional customer service to internal and external customers and

conduct all transactions in an ethical and efficient manner
- Contribute positively to a supportive team-based work environment and participate in team

meetings and training sessions as required
- Ensure that requests are acted on and reported upon in accordance with Council Policy
- Keep the Director of C