Database Administrator

Posted: 20/05/2025

Closing Date: 03/06/2025

Salary: $94,000.00 - $97,000.00

Job Type: Contract - Full Time

Location: Narre Warren

Job Category: IT

Windermere is an independent, not for profit community service organisation working across Victoria including key regional locations, to help those who need it most. Established in 1992, the aim remains to build stronger, connected and supported communities.

Windermere’s aim is to get in early to help children, families and individuals find the best solutions for their varied and complex issues. Support comes in many forms with a focus on intervention, prevention and education to make a difference in the areas of:
Integrated Family Services, Health & Community Services, Victims Assistance Program, Early Childhood Education and Care Services, NDIS Services, Evidence Innovation & Practice, and Trauma and Recovery Services, to respond quickly to emergencies, disasters and emergent needs.

Reporting to the ICT Infrastructure and Security Manager,** the Database Administrator is integral in achieving ICT results which are aligned with the larger picture of the organization and its strategic goals.**

**Responsible for handling our day-to day Salesforce admin functions, updating database structures, developing queries and reports, troubleshooting issues and supporting the ongoing development, therefore 3-5 years’ experience in Salesforce Administration is essential.**

**This newly created 1-year position (potential for ongoing permanent employment) will form an integral part of the delivery of Windermere’s digital strategy and enterprise ICT investment and uplift.**

**Why work at Windermere?**

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits - this is where we stand out from the crowd Windermere offers staff a wide range of unique benefits beyond the salary.
- Flexible Ways of Working - 2 days at home and 3 in the office
- Above Award Personal Leave and Wellness Day
- 17.5% annual leave loading
- Gifted days off (between Christmas and New Year)
- Employee Referral Program - $500 per referral
- Flexible Leave Scheme (50/52, 51/52)
- Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)*
- Structured performance and 1-on-1 development check-ins and secondment opportunities
- Staff discount program for everyday items
- Opportunities for professional development
- Rostered Days Off (or)
- 9 Day Fortnight available

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. In our staff survey from May 2024, 90% of respondents said they were "_proud to work at Windermere_" and 89.7% feel "_we are committed to diversity, equity and inclusion_".

**Now, let’s talk about this exciting opportunity**

As an experienced **Database Administrator**you will join our Digital Transformation portfolio, led by a future-focused director with high impact multi-faceted results spanning a 25-year ICT career. Your innovation, drive for continuous Improvement and excellent analytical skills will assist us to improve our current systems.

You will be experienced in data migration and data clean up processes and confident developing ETL and data pipeline, automation workflows, visual flows and process builder, ensuring maximum up-time.

You will be highly cooperative and enjoy collaborating with business areas to understand their data management needs. You will have a high attention to detail and strong commitment to accuracy and completing tasks on time.

Excellent problem-solving and critical thinking skills are your key skills along with the ability to stay focused on results despite changing conditions.

You will be a self-driven learner and have a willingness to stay up to date with the latest technologies and trends in database management.

**Desired Skills and Experience**:
**Key Selection Criteria**:

- Degree qualifications in computer science, information technology or related fields
- 3-5 years of experience in Salesforce Administration and other database administration roles, plus 2-3 years of other databases such as SQL, MS Access, Oracle. MS Excel is a must.
- Salesforce Administrator Certification is compulsory. Familiarity with both Classic & Lightning environments on Salesforce
- High levels of experience with automation workflows, visual flows and process builder
- Strong analytical and problem-solving skills with attention to detail
- Good overall understanding of IT service management principles and practices. ITIL certifications well regarded
- Excellent communication and consultative skills, with experience working