Analyst - Customer Engagement & Digital Strategy

6 days ago


Sydney, Australia Commonwealth Bank of Australia Full time

Analyst - Customer Engagement & Digital Strategy

**Analyst, Customer Engagement & Digital COE**

**See yourself in the team**

Customer Engagement & Digital puts CBA customers in the heart of everything we do, spanning the CommBank App, NetBank, Yello loyalty program, and electronic customer communication.

**Do work that matters**:
As an Analyst in the CE&D Centre of Excellence team, you will help accelerate our strategic agenda and initiatives (Big Rocks). This role will report to Senior Strategy Manager and will be responsible for providing support across CE&D initiatives and forums, including Digital, Yello and customer comms.

Your responsibilities will include but are not limited to:

- Work proactively, drawing on your own judgement and input from your manager and other relevant stakeholders across CE&D.
- Develop and maintain trusted relationships with key internal and external stakeholders.
- Structure problems, define and facilitate plans of actions to solve them
- Prepare material and conduct research to support strategic decision making and high-impact discussions
- Undertake analysis and monitor of key metrics to track and report on our progress against our NPS and strategic goals
- Support the annual strategic planning process, and quarterly business reporting for CE&D
- Support initiatives to drive culture and team engagement across CE&D.
- Manage and own team resources (e.g. SharePoint sites, SOPs etc) and artefacts (e.g. roadmaps)
- Adhere to the Code of Conduct, which sets the standards of behaviour, actions and decisions we expect from our people.

**We're interested in hearing from people who have**:

- Strong written and verbal communication skills.
- Problem solving skills and innovative thinking
- Strong attention to detail and accuracy
- Key time management skills and ability to ensure complex projects are delivered in a timely manner.
- High level of computer literacy including sound skills in: PowerPoint, Excel, and Outlook
- Tertiary qualified or studying towards a Commerce/Business/Finance degree
- Experience in Retail Banking/Consulting / Strategy / Digital is an advantage
- Experience with producing Digital Strategy Analytics and Reports (desirable)

**If this sounds like you, **

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 29/11/2024

Job ID REQ223147



  • Sydney, Australia AMP Limited Full time

    **AMP Foundation Engagement Manager AMP Foundation (AMPF) is the philanthropic arm of AMP and was established in 1992. We are one of Australia’s largest, independently funded corporate foundations and since inception, we have donated more than $105 million to the community. Although a self-funding, separate legal entity from AMP we have the same origin...


  • Sydney, Australia AMP Limited Full time

    You know what’s not OK? Feeling stuck in old, corporate ways. Outdated banking ways. And knotty processes that stop you from serving customers. You know there has to be a better way. You want to lead that better way. AMP Bank is that way If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And...


  • Sydney, Australia AMP Limited Full time

    **The opportunity** AMP Bank is a leading branchless digital bank which offers home lending and a full suite of everyday banking products to Australians. Our Customer Service Consultants are an integral part of the AMP Bank team and we are looking for individuals who are passionate about delivering on the AMP purpose of “helping people own...


  • Sydney, Australia AMP Full time

    Marketing Manager, AMP Bank If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...


  • Sydney, Australia AMP Full time

    Head of Customer and Digital Experience If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience? We're wondering the same thing. **We're building something new** We're building the new AMP Bank: a fully digital bank with new products,...


  • Sydney, Australia AMP Limited Full time

    **The opportunity** The Digital Growth team delivers best in class digital experiences for existing and potential AMP customers. Owning the implementation and optimisation of our Paid and Owned channels to drive acquisition and retention outcomes. This role is critical to support our digital analytics strategy, implementation, testing, reporting and insight...

  • Amp 2026 Accounting

    2 weeks ago


    Sydney, Australia AMP Full time

    AMP 2026 Accounting & Finance Graduate Program **About AMP** If you live in Australia or New Zealand, you've likely heard of AMP. We help people with their banking, super, retirement and finances. In fact, we're the only financial services business that helps our one million customers through every stage of life - from opening their first bank account, to...


  • Sydney, Australia AMP Full time

    Digital Performance Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...


  • Sydney, Australia AMP Limited Full time

    If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience? We’re wondering the same thing. **We’re building something new** We’re building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer...


  • Sydney, New South Wales, Australia AMP Full time

    Join to apply for the Head of 1st Line Risk- AMP Bank role at AMP Join to apply for the Head of 1st Line Risk- AMP Bank role at AMP Get AI-powered advice on this job and more exclusive features.Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances.Through upturns, downturns, recessions,...